Technical Production Lead - System One

Technical Production Lead **Employment Type:** Full Time **Date Posted:** 12/11/2024 **Location:** Seattle, WA **Pay Range:** $90000.00 - $95000.00 per Year **Job Number:** JO-2412-2564 **Primary Function** We are seeking a full time Technical Production Lead to work on-site at our clients offices in Seattle. The Technical Production team provides end-to-end event production including technical coordination, presentation setup and support, AV/VC services, streaming, and event management. The ideal candidate should have a high technical background, proven track record of successfully planning and delivering events, strong problem solving skills, quantifiable leadership talents, exposure to installed audio-visual systems, and high level experience within team and project management. Salary Range: $90,000 - $95,000 **Duties & Responsibilities** + Is responsible, along with other Technical Production Leads, and using the technicians within their region, for the successful planning, staffing and delivery of event requests, normally held within fully equipped event spaces. + Also responsible for virtual event delivery within the same parameters as above. + Oversee events to ensure successful delivery. Operating on, or attending where necessary e.g. high pri events. + Ensuring SOP's are applied, and that contingency planning is included in event support. + Work very closely with the Dreamtek Coordination team who provide triaging, partner guidance and communication for event requests. + Communicate effectively to explain our services to technical and non-technical clients as needed. + Mentors and coaches a team of Technical Production technicians. + Escalate equipment failures to appropriate inhouse teams and assist with the resolution as needed to maintain service levels. + Reporting of staff, client or technical failures to line managers, and responsible for gathering information required to complete the associated fault forms, within an agreed SLA time period, along with ideas to avoid a repeat occurrence. + Ensures that a balanced workload is triaged among technical staff, and notifies the Technical Production Supervisor of high priority tasks or events. + Keeps Technical Production Supervisor well informed of the status of event support efforts and serves as liaison between technicians, staff and clients. + Creates and executes technical plans and revises as appropriate to meet changing needs and requirements. + Is involved in, or owns, special projects or assignments as outlined by the Technical Production Supervisor and executes them within the given timeline. + Creation, or overseeing the creation, of SOP documents, completing detailed event reporting as well as utilising the event ticketing system. + Owns the technical support lifecycle and is responsible for managing technical risks throughout pre-production planning, execution and post event. + Consistently delivers high-quality service to our partners . + Facilitates team and client meetings effectively. + Performs Senior technician, and technician performance reviews. + Conducts effective performance evaluations and mentors technicians through formal and informal channels. + Assists with training of staff and in improving their technical proficiency. + Understands how to communicate difficult/sensitive information tactfully. + Reports to Regional Technical Production Supervisor. **Skills & Qualifications** + Able to operate equipment and software to support streaming, Video Conferencing, Local Audio Reinforcement, Video Technologies (including LED walls, monitors, projection, switching and formatting). + Understanding of, and has experience, using clients streaming tools. + Capable of reading and understanding AV system schematics. + Ability to communicate difficult/sensitive information tactfully. + Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team. + Self Starter can demonstrate learning and be open to learning. + Organised and able to take direction well. + Asset workflow management experience is a plus. + Understanding and experience of various event formats, including Q&A, training events, town hall meetings etc. + Ability to travel Domestic/ International. + Ability to mentor colleagues. **Education & Experience** + 3-5 years of professional technical live event production experience + 3+ years experience managing a team of AV and Events technicians at varying levels **To Apply** Use the link at the bottom of this page to apply. Make sure you are using the latest version of your browser. **Diversity Inclusion & Customer Service Statement** TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. **Global HQ** 6402 Arlington Blvd, Suite 1020 Falls Church, VA 22042