Technical Product Specialist - Biotech - Nova Biomedical

Nova Biomedical is hiring a Technical Product Specialist in our Waltham, MA facility to support end-users of Nova Products, primarily by telephone, to solve technical problems and answer questions related to the operation and maintenance of their Nova analyzer. You will provide similar support to Nova's Field Service Specialists, Field Sales representatives as well as in-house personnel.

More specific responsibilities will include:

• Communicate primarily with end users, Field Service and Field Sales representatives to resolve technical problems and answer questions related to their Nova instruments.
• Documenting details of each call including steps taken to resolve problems and/or answer questions in the Pivotal Database.
• Participate in rotating after hours support to provide 24 hours a day, 7 days a week technical support.
• Assist in the training of new Technical Product Specialists, Field Service Specialists and Field Sales representatives.
• Provide Preventive Maintenance and Corrective Maintenance support to internal customers in Manufacturing, Quality Control and Research and Development.
• On occasion, take part in special projects for customers or the Technical Support department
• Occasional travel to customer sites.

Qualifications:

• Familiar with bioengineering, biotechnology research laboratory and/or biologics production/manufacturing settings.
• Familiarity with cell culture/fermentation for biologics development is a plus.
• Must be an effective communicator with strong analytical skills.
• Strong computer skills.
• Strong technical ability to troubleshoot and understand complex systems.
• Strong interpersonal skills and technical aptitude.
• Strong ability to multi-task.
• Physical Demands:

  • Alternating between standing and sitting, Climbing stairs, Crouching/stooping, Far visual acuity, Fine motor manipulation, Gross motor manipulation, Hearing, Keyboarding, Kneeling,

  • Lifting/Carrying up to —751bs., Pushing or pulling up to —751bs., Moving objects, Near visual acuity, Peripheral visual acuity, Reaching overhead or below, Remaining in a stationary position, often standing, or sitting for prolonged periods, Using hands to handle, control, or feel objects, tools, or controls., Walking, Ability to wear PPE.

Education/Experience:

• Minimum BS or equivalent, in Chemistry, Biology, Bioengineering, Life Sciences or Electronics.
• 2 plus years' related experience required. Biotechnology, Biomedical engineering, Laboratory background preferred.

At Nova Biomedical, we practice our core values of mutual respect, honesty, and integrity throughout the company. With a strong sense of family in the workplace, we are proud that one third of all our employees have been with us for over 10 years.

Highlights of benefits offered to Nova Biomedical employees include Blue Cross Blue Shield medical plan, tuition reimbursement, matching 401K, company subsidized cafeteria and an innovative scholarship program for children of employees.