Technical Product Manager - Neighborly

Technical Product Manager

Are you looking for a place where you can bring your experience in defining, driving, and delivering high-quality, enterprise-grade features and solutions such as payments, user management, and communication services for Home Services Industry?

Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

Bring your experience and be empowered to innovate.

As a Technical Product Manager on the Technology team, a typical day for you will include:

Product Strategy & Roadmap:

• Define the product vision, strategy, and roadmap for Enterprise Services i.e. payments, user management, communication.
• Work closely with business stakeholders to understand customer needs and align product development with strategic company objectives.
• Analyse market trends, customer feedback, and competitive landscape to drive innovation and maintain a competitive edge.

Cross-functional Collaboration:

• Work closely with engineering, UX/UI, and other internal teams to translate business requirements into technical specifications and user stories.
• Collaborate with brand and other relevant teams to understand customer pain points and validate the product roadmap.
• Ensure smooth coordination between internal teams to ensure timely and high-quality product deliveries.

Technical Product Leadership:

• Leverage your technical expertise to make informed decisions on product architecture and features for payments, user management, communication and other services.
• Ensure all services are built to meet the high standards of security, scalability, and reliability, esvpecially for large enterprise customers.
• Collaborate with engineering to ensure efficient and seamless integrations across payment systems, authentication mechanisms, and communication channels.
• Collaborate with IT, DevOps, Systems and Cloud engineering teams to manage and resolve any Production incidents relevant to the Enterprise Services.

Execution & Delivery:

• Manage the end-to-end product lifecycle for enterprise services, from ideation through to delivery and post-launch iterations.
• Prioritize product features based on business needs, technical feasibility, and customer impact.
• Coordinate and track product milestones, releases, and dependencies to ensure that deadlines and goals are met.

Customer & Market Engagement:

• Engage directly with enterprise customers to understand their needs, gather feedback, and validate new features for payment processing, user management, and communication services.
• Lead presentations, product demos, and training to ensure stakeholders fully understand and can take advantage of the enterprise services.
• Act as the voice of the consumers, ensuring product development aligns with their needs and provides value in solving business challenges.

Continuous Improvement & Metrics:

• Define and track KPIs and metrics for product performance, ensuring the product delivers the expected outcomes for enterprise consumers.
• Use data and feedback from internal and external customers to continuously refine and optimize the user experience, performance, and functionality of the services.
• Stay current with industry trends and best practices, bringing new ideas and innovations to the team.

Bring your skills and be inspired to achieve success.

(Required Attributes)

• Experience:
  • 5+ years of experience in product management with a focus on technical products in areas such as payments, user management, or communication services.
  • Experience with industry-standard payment gateways and platforms (e.g., Stripe, Elavon, CardPointe etc) and user management solutions (e.g., ADB2C).
  • Good understanding of regulatory and compliance requirements around payments and data privacy (e.g., PCI-DSS, GDPR).
  • Background in building scalable, secure, and highly available communication services (e.g., email APIs, messaging platforms).
  • Experience leading product initiatives for large enterprise customers in SaaS or cloud-based environments.
  • Proven experience working with enterprise-grade systems, including payment processing, identity management, and communication infrastructure (email, messaging, etc.).
  • Strong background in SaaS, cloud technologies, APIs, and in