Technical Product Manager - Clinic Operations - Millie, Inc.

As Technical Product Manager, you will be responsible for driving the development and implementation of scalable clinical processes and technology solutions to achieve Millie’s clinical utilization, care margin, and patient experience goals.

This includes owning key cross-site technical initiatives to facilitate implementation and continuous improvement of (1) clinician and clinic staff workflows (2) operational tasks such as capacity planning, scheduling, and revenue cycle.

Success in this role requires a combination of strategic, data-driven work as well as hands-on execution working closely with local clinical & operations teams as well as via cross-functional collaboration with the technology, product, and business teams. The role will also interface with health system partners on technical implementation.

If you’re passionate about women’s health, excited about solving big problems, enjoy working with data, and want to play a key role in building a fast-scaling tech-enabled hybrid healthcare company, this is an ideal role.

This role will be hybrid remote and in-person, and must be based in the Bay Area to provide in-person oversight of technical implementation at current and upcoming Millie locations. We are open to full-time and part-time applicants.

About Millie

Despite spending the most of any country, the US has the worst outcomes of any high income nation with high rates of maternal mortality & morbidity, c-sections, preterm births, and perinatal depression. The reason is our broken care model which provides incomplete, one-size-fits-all reactive care.

Millie is building a new standard that brings together collaborative OB/Midwifery care in a modern, tech-enabled clinic model extended with B2B health system partnerships to provide continuous, personalized care from conception through the first year of parenthood. We accept all major insurance plans including Medicaid.

We launched the first Millie clinic in Berkeley, CA in 2022 and have been growing rapidly. We will be launching additional sites in 2024 / 2025 and are working on scaling the Millie care model nationally. Read more here: https://www.millieclinic.com/

Key Responsibilities

• Prioritize, conceptualize, and thoughtfully and systematically apply technical and process solutions for clinical operations (e.g. charting, patient communications, and scheduling) as well as utilization & revenue goals (e.g. capacity planning and revenue cycle)
• Partner with:
  • Millie’s CTO on tech-stack decisions relevant to operational workflows (both internal & patient-facing) and ensure consistent implementation
  • Local clinic teams on implementation of key processes
• Build productive relationships with Millie’s clinical leaders and health system partners
  • Actively solicit input in the design and implementation of solutions
  • Meet regularly to anticipate needs, identify issues, and prioritize improvements
• Oversee compliance with relevant federal, state, and local regulations

About You

• Passionate about improving maternity care and health equity
• Fluent with the health tech ecosystem, with a deep understanding both of the established landscape and newer players and solutions
• Analytical and data-driven approach to prioritizing and solving problems
• Track record of implementing successful technical initiatives in a health care setting
• Detail-oriented and well organized, with strong project management skills
• Cross-functional collaborator with proven ability to partner with clinical, operational, and technical colleagues
• Self-starter with the ability to identify issues and implement creative solutions

Qualifications

• 5+ years of experience in healthcare technical product and/or implementation roles with an emphasis on clinical workflows and operational efficiency
  • Ideally, experience in a hybrid or in-person tech-enabled care model
• Experience working directly with EHR systems and other foundational healthcare technologies
• Experience partnering with engineers in Agile or similar methodologies
• Experience with data analysis
• Knowledge of key healthcare regulations and compliance requirements