Company

Federal Reserve Bank of Chicago

The Technical Product Manager is responsible for providing oversight to the IT service request system, technology lifecycle of Systemwide assets, and managing the bank annual budget and multi-year strategic plan for technology expenses. This position is considered expert level and is accountable for the performance and results of a team of professionals or people leaders. The incumbent works independently with minimal supervision. This position has direct reports.

Leadership & Stakeholder Management Responsibilities

• Trains, supervises, establishes goals, provides guidance and coaching to team leads and staff.
• Evaluates team lead and staff performance; creates and supports execution of development plans.
• Recommends team leads and staff for promotion and salary actions.
• Makes hiring and termination decisions.
• Develops and executes the strategy for area(s) of oversight.
• Creates and manages resource plans and budget and forecast activities.
• May use influence and expertise to drive enterprise level policy and procedure decisions.
• Leads and influences high impact/priority workgroups.
• Provides expert advice and consultative services to different audiences, including senior leadership, business units, and external stakeholders.

Technical Product Responsibilities

• Oversees the IT service request system, which includes creating and maintaining solutions for the storefront that enables all Bank staff to procure needed equipment, software, and Business Enablement products and/or services.
• Manages and oversees the lifecycle and procurement strategies of Bank hardware and software, wireless plans, and related products, including implementing and managing a multi-year plan for technology expenses across all Bank business areas that maximizes the usage of the multi-million-dollar annual budget.
• Leads partnership with Systemwide business areas to understand hardware and software needs and coordinates with other Bank partners, as needed.
• Strategizes to adopt and follow Agile and Product Management processes and methodologies to ensure the continued iterative enhancement of the platform.
• Manages the manual and/or automated management of records and databases through our Asset Management tooling, which contains our asset inventory and information regarding licenses, warranties, and service agreements for the organization's hardware and software.
• Oversees new Bank wide R&D program for all employees to adopt new equipment and software platforms and leading-edge technology.
• Manages the creation/maintenance of metrics and reporting to provide close to real-time status on budgetary information, purchasing and disposal information, etc.
• Oversees the identification, assessment, reporting, and mitigation of risks (e.g., compliance, security, financial, etc.) and/or breaches of policy and track remedial action to ensure risks are mitigated in a timely manner.
• Leads partnership with BRMs, IT Comms, and Marketing on creation of Go-to-Market plans and communication plans to inform Bank customers about relevant product plans/updates.

Your Background

• Bachelor's degree in a related field, or commensurate specialized training, certification, or work experience
• Minimum seven years of work experience
• Prior people leadership experience
• Expert understanding and knowledge of current industry hardware and software trends and a demonstrated ability to learn and grow with an ever-changing technology landscape.
• Expert knowledge of and practical experience using automation platforms to eliminate repetitive tasks and deliver customer-focused solutions.
• Advanced familiarity with Agile product delivery frameworks and comfort working in an enterprise Agile environment with high levels of compliance to secure information assets.
• Advanced analytical skills, including the ability to conduct sophisticated data analysis, modeling, and forecasting, and develop actionable insights for decision-making.
• Expert in troubleshooting and providing support to end-users with the ability to diagnose and resolve complex technical issues and provide guidance and training to other IT staff.
• Demonstrated ability to manage executive level project engagements.
• Excellent communication and negotiation skills to interpret results, develop communications and recommend improvements.
• Outstanding interpersonal relationship building and employee coaching skills.
• Demonstrated managerial skills including leadership, decisiveness, flexibility, sound business judgment, and highly developed personal, analytical and communication skills.

What we offer

• Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym, and subsidized cafeteria.
• A continuous learning environment with opportunities to gain new skills and grow your career.

Additional Requirements:

• This is a hybrid position requiring a minimum of two days per week in office.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank’s ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary.
• This document indicates the general nature and level of work performed by employees within this position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. An employee's responsibilities, tasks, and duties might differ from those outlined in the job description, and other duties, as assigned, are a part of the job. The Federal Reserve Bank of Chicago reserves the right to modify the elements of this job description, as business needs require.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Analytical

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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