Technical Product Leader - Addison Group

Title: Technical Product Manager/Leader

Location: Remote US

Salary: $160K - 180K + Bonus

No sponsorship must be able to pass background check.

Must have: SaaS company experience. Computer Science Degree, Point-of-Sale application experience with devices.

Our client is a global provider of a SaaS product catering to the restaurant/loyalty/hospitality space. They are on the cutting edge of transforming the way that their clients are managed through payment processing.

The company is in hypergrowth mode and there has never been a more exciting time to join the team.

• Figuring out complex technical problems. 
• Leading edge of new cloud technology and web/mobile applications. 
• You are focused on user feedback, cross-functional partnership with engineering, and excellent in translating customer needs.
• You have technical knowledge, and product roadmap creation skills. 
• You are a hands-on product person and understand the technical challenges of implementing a feature in an existing codebase or building new codebases.
• You have a proven track record of building and shipping cloud products in the hospitality/restaurant industry that include user-facing features and platform components. 
• You understand the power of AI and Apps for restaurants around the world with payments. 

Job Description

As a technical product manager, you'll work closely with engineering teams, various business teams and our customers to design, define, launch and scale our features. We are a startup and defining implementable/sellable end to end product requirements is key for this position.

The ideal candidate is customer oriented, results driven, and passionate about delivering 24/7 service to our customers around the world. To be successful, you will need to work well in a fast paced, startup environment.

Responsibilities:

• Own and drive the technical product roadmap.
• Work closely with designers and developers to concept, prototype, ship, measure, and improve products that directly improve outcomes for restaurants.
• Define both product strategy and detailed technical requirements for each feature.
• Research and propose new features with the full understanding of the tech stack.
• Champion customer needs internally by building strong relationships with sales, marketing, and customer success.
• Collaborate with the DevOps team and make sure that production systems are stable, and secure to meet the customer demands.
• Maintained detailed documentation for customers.

Requirements:

• Minimum of 3 years of experience as a principal technical product manager for SaaS products, preferred: hospitality/restaurant domain experience.
• Experience in defining and launching mobile, and web products (iOS experience is plus) 
• A proven track record of working collaboratively and effectively with cross-functional teams.
• Startup mindset to create compelling product features and technical definition and work with engineering teams.
• Ownership of scaling a product, including setting, measuring, and optimizing the right metrics 
• Guide members of engineering teams on how to build with new technologies, how to set patterns and frameworks
• Experience in monitoring potential customer issues and proactively recommending technical solutions.
• Experience in working closely with remote engineering teams.
• Self-starter with a problem solver mentality
• Ability to work in a collaborative, cross-functional team environment. Ability to communicate technical ideas verbally and in writing.
• Understand the end-to-end configuration, technical dependencies and overall characteristics of production services.
• Deep understanding in AWS, iOS, Databases and Web technologies. Strong SQL skills, and comfortable in working production DBAs.
• B.S. Computer Science, or related fields and MBA

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.