Technical Manager - Bill to Cash Process - Brightspeed

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

We are looking for a Technical Manager, Bill to Cash Process to join our growing team. In this role using SAP technologies, you will be responsible for leading and managing the implementation of applications and solutions to support the bill-to-cash process for Brightspeed. You will have a deep understanding of payment, collections and cash applications processes along with strong experience in SAP BRIM and FICA modules. You will be passionate about inspiring and leading teams directly and indirectly reporting to her/him and delivering exceptional user experiences and able to drive innovation through the development of cutting-edge applications.

As a Technical Manager, Bill to Cash Process, your duties and responsibilities will include:
Develop and implement innovative applications and solutions to support the bill to cash process using SAP technologies including BRIM, FICA and FSCM
Design and build user-friendly applications and interfaces to support payments, collections, credit, and dispute processes
Collaborate with cross-functional teams to gather requirements, design solutions, and deliver results that meet or exceed business expectations
Partner with cross-functional teams to ensure the successful implementation and integration of the applications into the company's overall systems and processes
Develop and maintain a roadmap for the development of these applications and ensure they meet the company's strategic goals and objectives
Be hands-on and dig deeper into designs and engage with internal and external team members to solve some of the tough problems as they arise
Stay up to date with emerging trends and technologies in the telecommunications industry and apply this knowledge to improve the business outcome
Manage the entire software development life cycle (SDLC) including development, testing, deployment, and maintenance
Manage the team of developers, testers, and designers to ensure high-quality deliverables
Ensure operational excellence and be data driven by developing, monitoring and reporting critical KPIs around application health, availability, business metrics (touch-free payments, contact center customer issues related to bill-to-cash, reconciliations, fallouts, issue resolution cycle times, etc.)
Develop and maintain relationships with internal stakeholders and external vendors to maximize business outcomes
Ensure compliance with industry best practices, security protocols, regulatory requirements, and internal controls
Provide regular updates and reports to senior management on the progress of application development and operations
Work in a fast-paced, ambiguous environment, delivering results quickly and iteratively
Hire, grow and mentor diverse technical team in a 100% remote setting

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s or master’s degree in MIS, MBA, or related field
• 7+ years of experience in delivering business applications, with at least 5 years in SAP BRIM FICA FSCM modules delivering 2+ implementations.
• Strong leadership and people management skills.
• Proven track record of hiring, managing, inspiring, and growing a team of architects/developers/analysts and delivering high-quality software solutions.
• Proven experience of payments, collections, credit, disputes, and cash processes.
• Strong experience in software development life cycle (SDLC) methodologies including Agile
• Excellent communication and interpersonal skills.
• Experience working in the telecommunications industry is a huge plus.
• Strong analytical and problem-solving skills.
• Expertise in web and mobile application development, including HTML5, CSS, Java/JavaScript, and React a plus
• PMP or CSM certification a plus

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice