Technical Manager - Intertek Testing Services NA Inc

Intertek is searching for a Technical Manager to join our Hardlines and Softlinesteam in our Arlington Heights, IL office. This is a fantastic opportunity to grow a versatile career in Lab Operations.

HERE'S WHAT YOU'LL DO ON THE JOB:

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Manage & train the Product Evaluation Group (PEG). The team performs product technical evaluations on incoming test submissions and provides quotations with recommended testing scope based on regulatory and industry standards. Support the team by performing product evaluations during peak periods.
• Manage benchmark & performance Retail testing programs and verifying performance/claims on products.
• Participate in standards development and technical subcommittees, such as ASTM F15 (toys), ASTM D13 (textiles), ANSI for tricycles, ISO TC 181 for toys, and AATCC.
• Collaborate with the Global Technical team to harmonize testing and interpretation for Toy/Hardlines and Softlines products, ensuring consistency across Intertek global labs and industry standards.
• Identify and propose opportunities for revenue growth through new test methods development or improvements to lab operations.
• Provide technical support for the lab operations on interpretation of regulatory test standards.
• Assist clients with technical queries and interpretation of test results; coordinate with the quality team to investigate, analyze, and implement corrective actions in line with Intertek Quality Manuals.
• Conduct training sessions for clients and internal colleagues covering topics such as product safety and regulatory compliance. Assist with client presentations and lab tours as needed.
• Provide technical support for the local account management and sales team as required.
• Generate marketing updates for regulatory notices and new capability campaigns for the lab.
• Supports Sales efforts by:
  • Identifying potential new business partners and negotiating agreements.
  • Maintaining and growing client relationships
  • Providing forecasts, activity reports and other analyses required to assess the status of sales efforts, primarily through daily usage of the CRM.

ESSENTIAL REQUIREMENTS AND QUALIFICATIONS

• 3+ years of hands-on experience in product evaluation and scoping out regulatory and performance tests for U.S. and Canadian markets in a third-party lab on toy/hardline and Softline products is required.
• Experience and general knowledge of fabrics and textiles products, toy & Hardlines products, chemical testing, testing standards, and U.S. & Canadian regulatory requirements on consumer products.
• Good understanding of US and Canada regulatory landscape is required.
• Comfortable with public speaking and client engagement.
• Microsoft Office proficiency, including Word, Excel, and Outlook.

PREFERRED REQUIREMENTS AND QUALIFICATIONS

• Bachelor's Degree or equivalent in terms of education, experience and/or training. Degree in science/Chemistry is preferred.
• Prior lab testing experience in a Hardline or Softline lab is preferred.

KEY ATTRIBUTES:

• Customer focused and quality driven with positive attitude modeled after Intertek's 10X Energies within the workplace; practicing Doing Business the Right Way.
• Ability to work in fast-paced, multi-tasking environment with shifting priorities and demanding deadlines
• Must be detailed-oriented and able to effectively prioritize and organize workload, with efficient time management
• Ability to communicate and interact effectively in verbal, written and presentation formats.
• Must be customer focused and quality driven
• Ability to travel as business needs dictate
• Be aware of, and adhere to, safety practices and policies to ensure your own safety, as well as the safety of others who may be affected by your actions at work.

Why work at Intertek?

Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. Learn more about Our History and What We Do .

What we have to offer:
When Working with Intertek , you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

Intertek believes that Our People are our strongest tool for success. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.

For individuals with disabilities who would like to request an accommodation, or who need assistance applying, please email hr.eeo@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

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CA-CLIntertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.