Technical Lead Software Engineer - Customized Services Administrators, Inc.

Why work with us?

The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.

Employees enjoy a plethora of benefits to include:

• A diverse, inclusive, professional work environment
• Flexible work schedules
• Company match on 401(k)
• Competitive Paid Time Off policy
• Generous Employer contribution for health, dental and vision insurance
• Company paid short term and long term disability insurance
• Paid Maternity and Paternity Leave
• Tuition reimbursement
• Company paid life insurance
• Employee Assistance program
• Wellness programs
• Fun employee and company events
• Discounts on travel insurance

Pay Range: $160,000.00 - $180,000.00 (DOE)

Who are we?

Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

• CSA: US travel insurance brand for retail and lodging partners. Learn more here.
• Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity, and cyber protection, and beneficiary companion products. Learn more here.
• GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.
• Iris, Powered by Generali: identity and digital protection solution. Learn more here.
• Trip Mate: US travel insurance brand for tour operator, cruise and airline partners. Learn more here.

What you’ll be doing.

Job Summary:

As a Technical Lead on the IT Platforms team, you will play a pivotal role in shaping the development, testing, and release processes for Travel Insurance platforms. The IT Platforms engineering team serves as the backbone for all development efforts within the CSA line of business.

Principal Duties:

• Technical Leadership: Provide leadership by developing and maintaining code, supporting B2B, B2C, and B2B2C customer-facing platforms.
• Innovation: Develop innovative solutions for new and existing customers and distribution channels.
• Collaboration: Work closely with technical leads, developers, QA, release engineers, architects, business analysts, project managers, technical account managers, and data and security/compliance analysts in a global and culturally diverse environment.
• Cross-Functional Engagement: Collaborate with engineering, business operations, product, and commercial teams to deliver key results, establish service standards, and continuously optimize service quality.
• Best Practices: Provide technical expertise to implement best practices within the IT Platforms engineering team.
• Team Coordination: Collaborate with DevOps, Infrastructure, Information Security, and technology compliance teams.
• Issue Resolution: Resolve complex platform issues related to security scans, performance tuning, payments, and insurance claims processing.
• Technical Expertise: Advanced hands-on expertise in analysis, coding, troubleshooting, bug fixes, feature enhancements, maintenance, and support.
• CI/CD Experience: Extensive experience with CI/CD systems and processes in a microservices AWS Cloud environment.
• Agile Methodology: Proficient in Agile Scrum methodology with experience in epic/story creation using Jira.
• Leadership Experience: Proven ability to lead a global team of over 50 internal and external Managed Service Providers.
• Collaboration Skills: Experience working with external channel partners, customers, and third-party technology vendors to ensure 24/7 support, escalation handling, troubleshooting, and triage.

Responsibilities:

Leadership – 15%

• Directing the development team in the design, development, testing and deployment of applications
• Collaborate with the Architecture and Solution design team in documenting the technical design specifications for features, create epics, stories, ticket assignment to developers and QA, track and report status
• Mentoring junior team members and ensuring they adhere to software development standards, conduct code reviews and peer reviews of solutions and technical artifacts.
• Take accountability over triage and resolution of complex platform issues, performance/latency challenges.

Software Development – 70%

• Design, technical design, develop code and test software programs and application systems
• Contribute to sprint planning and daily scrum meetings to report status and address development gaps with offshore developers
• Remove blockers faced by developers and QA team
• Fix defects found in production system

Project Coordination and Support - 15%

• Align external partner deliverables and support with the internal team capacity, velocity and delivery ensuring predictable dates and support for live services
• Collaborate with internal project management team in conceptualizing and development of new software programs and applications
• Assist in the definition, development, and documentation of software’s business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments
• Assist in defining software development project plans, including work breakdown structure, estimates, scoping, scheduling and implementation
• Analyze and assess existing business systems and procedures

Required / Desired Knowledge, Experiences and Skills:

• 5-10 years in Software Engineering.
• Frameworks and Technologies: Strong experience with Spring Boot, JEE, IoC/DI, JPA, and Hibernate.
• Cloud Services: Proficient in AWS services and infrastructure, including AWS SQS, SNS, Lambda, API Gateway/Portal, Route 53, EBS, Fargate, CloudFormation, and Terraform.
• CI/CD and Version Control: Strong knowledge of CI/CD pipelines, branch management, release builds, Jenkins, and Bitbucket.
• Agile Methodology: Experienced in applying Agile methodologies to the SDLC using Jira and Confluence.
• Middleware and Messaging: Experience with JBoss 7.0 or Wildfly, JMS, HornetMQ, and RabbitMQ.
• Design and Best Practices: Excellent understanding of design patterns, coding methods, and best practices.
• Troubleshooting and QA Collaboration: Hands-on technical troubleshooting experience and collaboration with QA engineers to develop test cases and test plans.
• API Development: Experience in developing RESTful and SOAP APIs within a microservices architecture on AWS Cloud.
• Databases: Proficient with MSSQL, MySQL/Aurora, and NoSQL/DynamoDB.
• JavaScript Frameworks: Experience with JavaScript frameworks such as React.js and ExtJS.

Education/Certifications:

• Bachelor’s Degree in computer science, information systems or related field preferred

Where you’ll be doing it.

This is a hybrid role based out of our San Diego, CA office. As a hybrid role, you will be working onsite 2 days a week and working from home 3 days a week.

Apply today to begin your next chapter.

Don’t meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

California Residents - Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here: https://us.generaliglobalassistance.com/privacy-notice-for-california-residents-seeking-employment/

The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company’s Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.