Technical Lead - Diverse Linx
Chicago, IL
About the Job
Hello,
I ve a position of Technical Lead .
Location: Chicago, IL
Job Description:
Essential Skills: Technical Lead - OSMC & EBS OM SVC,IB
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
I ve a position of Technical Lead .
Location: Chicago, IL
Job Description:
- Handle all emails coming into main sales inbox. You need to have flawless English.
- Provide excellent and easy to understand support via various support channels (email, phone, chat platforms).
- Identify potential issues and work with both product and support teams to get resolved.
- Communicating resolutions clearly, effectively and efficiently to clients.
- Identifying and taking ownership of problems, concerns or issues with a customer and working with the customer to mitigate or resolve.
- Bachelor degree preferably Business Administration
- 4-6 years experience in Customer Support role
- Enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem
- Excellent customer service relationship skills
- Strong empathy and ability to understand the customer
- Team player, great work ethic and ability to work in a high paced environment
- Excellent verbal and written English communication skills
- Highly organized and attention to detail
- Experienced with MS Office including Word, Excel, and Outlook
- Experience working with Western companies (preferred)
Essential Skills: Technical Lead - OSMC & EBS OM SVC,IB
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Source : Diverse Linx