Technical IT Support Specialist - BOOST LLC

Technical IT Support Specialist

BOOST LLC is a dynamic management consulting firm that offers an array of government-compliant back-office solutions to support our teaming partners within the GovCon space. Our consultants are experts in the areas of Accounting, Contracts, Human Resources, Recruiting & Sourcing, and Strategic Pricing and our passion is to guide and propel our partners towards success within this competitive sector.

BOOST LLC is partnering with our client, Spahr Solutions Group, to recruit a qualified Technical IT Support Specialist. We are seeking a Technical IT Support Specialist to provide technical support for our customer Defense Threat Reduction Agency (DTRA) in Albuquerque, NM.

Responsibilities & Qualifications

RESPONSIBILITIES

• Capture and reporting of IT Service Desk support metrics
• Installation, configuration, maintenance and troubleshooting for all users of the DTRA systems
• Maintain a web-based capability for DTRA users to enter, track and escalate Service Desk tickets, as well as self-service actions (currently using Remedy)
• Remote access configuration and support for DTRA users and external customers as required (supporting telework, off-site travel, and mission or contingency operations)
• Install, configure, maintain, and troubleshoot computer peripherals
• Provide tracking for all deployed IT assets from procurement to disposal to allow real-time accounting of IT assets to both government and contractor personnel
• Provide end-user software and application support
• Coordinate security and situational awareness concerns with DTRA NOSC
• Provide technical assistance and customer support in the operations and maintenance of wireless voice and data services.
• Must be able to lift 50 lbs.
• The Help Desk Specialist will gather feedback directly from the service desk customer regarding their level of satisfaction with the service provided. Survey responses will be voluntary for customers. The survey content will be reviewed and utilized in performance reviews
• Service Desk call answering after normal business hours (0600 – 1800) are currently covered by the NOSC. Support services are limited outside the normal business hours unless advance arrangements are made to support scheduled after hours activities
• Performance measures for this position focus on effectiveness, responsiveness, and overall customer satisfaction

REQUIRED QUALIFICATIONS

• Active US DoD SECRET Clearance.
• 5 years of related experience
• 8570 IAT II level certification, i.e. active Security + CE

COMPETENCIES

• Establish Focus
• Change Management
• Develop Others
• Oral Communication
• Written Communication
• Interpersonal Awareness
• Build Relationships
• Analytical Thinking
• Conceptual Thinking
• Strategic Thinking
• Technical Expertise
• Initiative
• Foster Innovation
• Results Oriented
• Teamwork
• Customer Service

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Kirtland AFB, New Mexico
• Type of environment: Fast paced, deadline-oriented environment
• Noise level: Medium
• Work schedule: Regular daytime shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs
• Amount of Travel: 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

• US Citizen
• Active DoD Secret Clearance

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

BOOST LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.