Technical Inside Sales - Customer Service Representative - Lapmaster Wolters

Lapmaster International is a leading Global precision machine tool builder headquartered in the Chicago, IL area with offices around the world.* Our technical expertise includes Motion Control, Robotics, Automation, Machine Design, and Application Engineering across a broad variety of industries and technologies. Our business model is to utilize leading technologies and exceptional engineering talent coupled with outstanding customer service to solve manufacturing and precision machining problems. With over 60 years of experience, Lapmaster has a proven history of successfully developing cost effective processing solutions for virtually any application requiring precision sizing, flatness, parallelism, roundness, straightness, or surface.
The Company is looking for a full-time Technical Inside Sales-Customer Service Representative to join the team who is motivated, hardworking, and analytical. The position is responsible for day to day vendor management and selection for suppliers to ensure delivered product quality, availability and value aligned with business goals and objectives. An outstanding candidate will have excellent leadership skills, the ability to influence, and have strong negotiation skills. 

Core Job Functions:

• Answering and directing phone calls and fielding customer inquiries
• Escalate issues for quick resolution
• Maintaining appropriate notes utilizing ERP software
• Order entry and expediting existing orders with vendors
• Timely responses to customer questions related to delivery, product issues and pricing
• Supporting outside sales reps, may assist in quoting as needed
• Perform a variety of customer service, administrative and clerical tasks
• Manage special projects as required

Education / Experience:

• Associate or Bachelors Degree, preferably in Marketing, Sales or Business Administration
• Minimum 2 years experience of customer service experience in a technical field (5 preferred) 
• Prior work experience in machine tools or automation is desirable.
• Strong skills in Microsoft Excel and Word required.
• Experience or knowledge of machining operations is a plus.

Other Duties and Qualifications:

• Detail oriented and results focused
• Ability to problem solve in a fast paced environment while managing multiple projects
• Must be hands-on, analytical, and highly collaborative capable of delivering results
• Excellent interpersonal, written and verbal skills 
• Able to multi-task and stay organized
• Self-starter and eager to learn
• Ability to work effectively and cross-functionally with all levels of management
• Has an interest in new technologies

*Sales and Technical Services Centers located in Mount Prospect, IL, Rendsburg, Germany Plymouth, UK, Chennai, India, Tokyo, Japan and Shenyang, China.

Company Description:

Lapmaster International, LLC is a leading international precision machine tool builder headquartered in Chicago’s Northwest suburbs near O’Hare Airport. Our diverse team works with a broad variety of industries and technologies. Our technical expertise includes Motion Control, Robotics, Automation, Machine Design, and Application Engineering. Our customers include small, mid-sized and Fortune 100 companies in a variety of industries including Automotive, Aerospace, Semiconductor, Electronics, Bearings, Optics/Electro-optics, Pumps, Valves, Compressors, and Medical Devices. Our business model is to utilize leading technologies and exceptional engineering talent coupled with outstanding customer service to solve manufacturing and precision machining problems.

Since 1948, industry has relied on Lapmaster to solve the most challenging precision surfacing problems. With over 60 years of experience, Lapmaster has a proven history of successfully developing cost effective processing solutions for virtually any application requiring precision sizing, flatness, parallelism, roundness, straightness, or surface finish. Lapmaster serves the Fine Grinding, Advanced Materials, Precision Optics, Bore Honing and Finishing, Lapping/Polishing and Metallographic markets through an expanding network of sales and services offices located throughout the world. Sales and technical service is available either through local Lapmaster Sales Representative or through our main Sales and Technical Services Centers located in Mount Prospect, IL, Plymouth, UK, Chennai, India, Tokyo, Japan and Shenyang, China.

Competitive Benefits Package for Full Time employees:

• 401(k) with Matching
• Medical Insurance (Company contribution for Dependents)
• Dental insurance
• Vision insurance
• Company Paid Short-Term and Long-Term Disability
• Company Paid Life & AD&D
• Vacation, Sick, Holidays
• EAP

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Equal Employment Opportunity Employer (EEO)

It is the policy at Lapmaster International to provide equal employment opportunities and affirmative action to all qualified individuals. All personnel actions, including, but not limited to, compensation, benefits, recruitment, hiring, training, and promotion of persons in all job titles, are administered without regard to race, color, sex, sexual orientation, gender identity, age, religion, national origin, protected veteran or disability status, and all employment decisions are based solely on valid job requirements. In addition, employees and applicants are protected from harassment, threats, coercion, intimidation, or discrimination

EEO is the Law (English)

Recruiter Policy:

Lapmaster International, LLC (aka Precision Surfacing Solutions) “the Company” has an internal recruiting function. The Company may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (Agency).  Agencies are hereby specifically directed NOT to contact employees of the Company directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Lapmaster International, LLC from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine or email address, directly to Company employees, or to the resume database will be considered Company property. Lapmaster International LLC, will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.  Lapmaster International LLC, will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

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