Technical Inside Sales Coordinator - Flow Control Group

Charlotte, NC, USA Req #662

Tuesday, May 14, 2024

Company: Qualitrol

About Us:Qualitrol International is a global automation parts reseller and repair facility. We service customers worldwide, providing excellent customer and sales support. Our repair division is home to expert technicians that are ready to serve your needs any day or time of the week.
Acquired by CIMTEC Automation as their repair division, Qualitrol International has come full circle to becoming the #1 repair facility for GE's 90-70, Rx7i's and 90-30's. We are recognized globally for our expert robotic, HMI, and Drive repairs. Qualitrol is focused on giving our customers excellent service, to manufacturers around the world.

Summary

As a Technical Inside Sales Coordinator at Qualitrol International, you will be a vital member of our sales and customer support team, based in our Charlotte, NC office. You will play a crucial role in generating sales, nurturing customer relationships, and providing outstanding support to our valued clients.

Responsibilities

• Generate sales of all company products and services to customers contacting the company by phone, email, or chat services.
• Provide exceptional phone support for customer inquiries, including offering pricing, product availability, order status, and comprehensive information about the company's services.
• Prepare and generate customer quotes, and efficiently enter product orders into the system.
• Prepare and generate customer service quotes, and efficiently enter product orders into the system as well as sending out Return Authorization forms.
• Develop and maintain strong and lasting customer relationships through regular follow-up via phone and email.
• Collaborate closely with the customer support and order fulfillment teams to ensure seamless service delivery.
• Actively participate in regularly scheduled company and team meetings.
• Be adaptable and willing to take on other responsibilities as assigned by the management team.
• Source new sales opportunities by effectively following up on inbound leads and initiating outbound cold calls and emails.
• Qualify potential opportunities and route them to the appropriate sales executives for further development and closure.
• Work diligently to meet and exceed quarterly sales quotas, ultimately contributing to the company's growth and success.
• Answer all sales-related incoming calls and determine appropriate action.
• Process quotes, orders, and delivery inquiries in an efficient and quick manner.
• Provide prompt technical support to customers.
• Work closely with outside sales account managers to assist with any customer needs.
• Maintain and develop relationships with customers and prospects.
• Adhere to and follow all appropriate sales processes and policies to ensure company meets sales and revenue goals.
• Provide prompt, courteous, and professional responses to customer/prospect service-related issues.
• Actively participate in sales meetings and training opportunities.
• Partner with outside sales team members to ensure we are responding to new business. opportunities and prioritizing growth of new accounts.
• Develop in-depth product knowledge and stay current on all product changes.

• Proven experience in inside sales, customer support, or a related field.
• Exceptional communication skills, both verbal and written.
• Strong ability to build and nurture customer relationships.
• Goal-oriented, with a track record of meeting or exceeding sales targets.
• Proficient in using CRM software and other sales-related tools.
• Highly organized, detail-oriented, and able to manage multiple tasks effectively.
• Self-motivated, proactive, and a team player.
• Ability to adapt to a fast-paced and dynamic work environment.
• Excellent problem-solving skills and a customer-centric mindset.
• Technical aptitude with the ability to quickly learn product information.
• Excellent communication skills.
• Able to multi-task, be neat and detail-oriented and work quickly.
• Ability to both work/learn independently and collaborate with other teammates.
• An energetic and entrepreneurial attitude - be creative, adaptable & flexible.
• Desire to learn - be a "sponge", be inquisitive, seek and find solutions.
• Superior problem-solving skill set.
• Proficient computer skills, especially with Microsoft Office applications.

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No Agencies, Please

Other details

• Pay Type Hourly