Technical Infrastructure Program Manager (TIPM), DRI Investigations, Risk Ops & Resilience (ROR) - - Amazon

Description Do you have a passion for root cause analysis and risk mitigation strategies that identify and drive improvements to facilities and operations making them more resilient against disasters? Do you thrive in team-based environments that challenge the status quo to drive improvement? Amazon's Global Realty (GR) Risk Operations & Resilience (ROR) organization is seeking a technical professional to lead root cause analysis and related building and engineering-based investigations following disaster events. As part of the Disaster Recovery & Investigations (DRI) team, you will use your technical and problem-solving skills to uncover root causes, identify and drive corrective and preventative actions back to the business and design teams for closed-loop learning. The position will be based in North America, with regular travel to Seattle, Nashville, and disaster sites. You will support a wide range of business units within Operations, including fulfillment centers, distribution centers, delivery stations and similar industrial warehouse occupancies. You will partner closely with many stakeholders, including Legal, Global Security, Risk Management, Design & Construction, Engineering, and Building Design to identify and capture opportunities for improvement. Due to the nature of the role in supporting Amazon facilities facing the aftermath of a disaster, this role has the ability to sit virtually within the US with easy access to air travel. The person in this role will participate in on-call rotations (including after hours, weekends, and holidays) for emergency response support. The role requires travel up to 40% within the US, Canada, and Mexico on short notice. Key job responsibilities - Participate on rotational Global Security calls with operational leaders to provide guidance on when an investigation will be launched and how to secure or preserve the scene. - Lead root cause investigations, including travel to disasters impacting Amazon facilities, where you will deploy and manage forensic experts with evidence identification, preservation, and chain of custody, while preserving legal protections and subrogation rights and drive the investigation process until origin and cause are determined. - Partner closely with legal, risk and asset management to validate contractual obligations, and coordinate investigation activities with insurance representatives and counterparts who have a contractual, financial, or potential liable interest throughout the investigation. - Partner with the DRI-team to provide daily verbal and written updates to senior leadership throughout an on-site investigation via flash reports and playbook/action tracker updates. - Solve problems with urgency by building consensus with partner teams, asking the right questions and recommending appropriate solutions. - Consolidate key learnings into a written closing report that includes corrective and preventative actions (CAPAs) to building system design, storage practices, and/or safety programs. - Identify owners, secure buy-in, and track agreed CAPAs until completion. - Support risk management, real estate, legal and the business on financial recoveries, litigation, or subrogation. - Identify network risk trends and near misses using 8D, 5-Whys, or similar to develop risk reduction options. - Provide written inputs to monthly/quarterly business reviews and lead investigations meetings with core stakeholders to surface broader insights. - Support DRI as an internal subject matter expert related to damage assessment methodologies for buildings, structures, material handling, and/or inventory damaged by fires, floods, and other physical disasters. A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply! We are open to hiring candidates to work out of one of the following locations: Virtual Location - USA Basic Qualifications - 8+ years' work experience related to disaster-related commercial/industrial facility investigations and/or reconstruction. - Professional Engineers (PE or PEng) license, Master of Science (MS) or Engineering/technical degree or credentials, preferably in Fire Protection, Mechanical, Civil/Structural, Technical Architecture, or Construction Management. - Knowledge and experience working with fire and building codes and standards, including NFPA, NEC, FM Global, IFC, IBC, etc., including interpretation and utilization/audit of design, installation, and maintenance. - Field experience within construction management, plan review, engineering inspections or similar. Preferred Qualifications - Ability to ask probing questions across building infrastructure and technical matters. - Strong verbal and written communication skills, with ability to communicate appropriately in privileged work, while fostering collaboration to unblock investigation progress and reconstruction work. - Highly analytical, detail oriented, with ability to develop new ideas and creative solutions. - Strong quantitative and qualitative analytical skills as well as good business judgment. - Working experience with NFPA 921, NFPA13, FM Global Data Sheet 7-29, and 7-31, and NEC. - Working knowledge of standard lease language, property insurance contracts, construction/development agreements, or similar. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,900/year in our lowest geographic market up to $231,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.