Technical Help Desk Rep from INSPYR Solutions

Minneapolis, MN 55402

About the Job

Technical Help Desk Representative - Long Term Project - Minneapolis, MN

Title: Technical Help Desk Representative
Location: Minneapolis, MN
Duration: Long Term project - 12+ months
Compensation: $22-26/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

The Technical Helpdesk Representative role supports bank clients with their commercial credit card programs by providing technical assistance through phone, email, and chat to ensure a positive client experience with our online commercial card management platform Access Online. Technical Helpdesk Representatives regularly address client issues by listening to clients, troubleshooting potential root causes of issues and determining the appropriate course of action with the ultimate goal of final issue resolution and maximum client satisfaction. This is a key client support role that works closely with our account management teams and is a team orientated position.

This team operates a 24 hour, 7 day a week support center model so shifts vary and include days, nights and weekends and scheduling is completed a month in advance. There are opportunities for overtime based on business need.
This role is responsible for supporting Federal Government accounts and requires passing a post-employment screening administered by the General Services Administration (GSA) which includes extensive criminal and background checks. The background review will incorporate review of the following: citizenship, substance abuse, criminal history, debt/bankruptcy, conflicts of interest.

Basic Qualifications

High school diploma or equivalent
Two to three years of experience as a Telecommunications CSR

Preferred Skills/Experience

General knowledge and understanding of the technical aspects of telecommunications equipment, systems and vendor capabilities
Ability to manage multiple tasks/projects and deadlines simultaneously
Good verbal and written communications skills
One to two years of experience in roles focused on hardware or software technical support, telecommunications or related industries
Proficient computer skills using a variety of software packages including Microsoft Office applications
One or two years of focused customer phone and email support highly desired

Our benefits package includes:

Comprehensive medical benefits
Competitive pay, 401(k)
Retirement plan
…and much more!

About INSPYR Solutions:

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job summary

Contact information

Contact name: Terence Sanchez