Technical Engagement Manager at ConnectTel, Inc.
Austin, TX
About the Job
Technical Engagement Manager
Austin, Texas (onsite)
Full Time
As a Technical Engagement Manager, your role bridges the gap between customers and technical teams, ensuring alignment on product goals, features, and deliverables. The ideal candidate has a strong technical foundation, excellent communication skills, and a proven ability to manage relationships in a fast-paced environment.
Key Responsibilities
● Act as the primary technical liaison for customers, understanding their goals and requirements.
● Communicate product features, technical solutions, and timelines effectively to customers.
● Gather customer feedback to influence product development and enhancements.
● Collaborate with internal teams to define project objectives, scope, and deliverables.
● Manage project timelines and deliverables, ensuring alignment with customer expectations.
● Proactively identify and mitigate risks or challenges.
● Work closely with engineering, product, and design teams to deliver customer-focused solutions.
● Understand technical requirements and communicate feasibility to stakeholders.
● Assist in resolving technical challenges and ensuring deliverables meet quality standards.
Qualifications
● Bachelor’s degree in Computer Science, Engineering, or a related field.
● 3+ years of experience in technical project management, engagement, or related roles.
● Exceptional communication skills, both written and verbal, with the ability to convey technical concepts to non-technical audiences.
● Strong interpersonal skills with a proven ability to manage customer relationships.
● Solid understanding of project management principles (Agile, Scrum, etc.).
● Experience in the Restaurant Industry would be a huge advantage.
What We’ll Provide:
● Competitive benefits package, including 100% healthcare coverage
● 401(k) match
● Flexible PTO
● An incredible team with tremendous passion for the company’s mission, sharing a “Let’s do this” attitude while maintaining a strong work/life balance
Austin, Texas (onsite)
Full Time
As a Technical Engagement Manager, your role bridges the gap between customers and technical teams, ensuring alignment on product goals, features, and deliverables. The ideal candidate has a strong technical foundation, excellent communication skills, and a proven ability to manage relationships in a fast-paced environment.
Key Responsibilities
● Act as the primary technical liaison for customers, understanding their goals and requirements.
● Communicate product features, technical solutions, and timelines effectively to customers.
● Gather customer feedback to influence product development and enhancements.
● Collaborate with internal teams to define project objectives, scope, and deliverables.
● Manage project timelines and deliverables, ensuring alignment with customer expectations.
● Proactively identify and mitigate risks or challenges.
● Work closely with engineering, product, and design teams to deliver customer-focused solutions.
● Understand technical requirements and communicate feasibility to stakeholders.
● Assist in resolving technical challenges and ensuring deliverables meet quality standards.
Qualifications
● Bachelor’s degree in Computer Science, Engineering, or a related field.
● 3+ years of experience in technical project management, engagement, or related roles.
● Exceptional communication skills, both written and verbal, with the ability to convey technical concepts to non-technical audiences.
● Strong interpersonal skills with a proven ability to manage customer relationships.
● Solid understanding of project management principles (Agile, Scrum, etc.).
● Experience in the Restaurant Industry would be a huge advantage.
What We’ll Provide:
● Competitive benefits package, including 100% healthcare coverage
● 401(k) match
● Flexible PTO
● An incredible team with tremendous passion for the company’s mission, sharing a “Let’s do this” attitude while maintaining a strong work/life balance