Technical Editor, AWS Support - Amazon

Description Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers-including the fastest-growing startups, largest enterprises, and leading government agencies-are using AWS to lower costs, become more agile, and innovate faster. With AWS you have the chance to help individuals and businesses manage their computing infrastructures and applications into the cloud. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. As a member of the AWS Support team, you will be at the forefront of cloud technologies and the full breadth of AWS services. You will be surrounded by people that are extremely smart, passionate about cloud computing, and believe that world-class support is critical to customer success. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented engineers located in multiple locations around the world, and are growing rapidly. Key job responsibilities AWS has an opening for a Technical Editor who thrives in a dynamic, fast-paced environment. In this role, you will advocate for customer experience improvements through content editorial review by relentlessly upholding standards and quality while developing writers. You will be responsible for managing the editorial process for internal and external content, improving both the process and the content experience. As a leader of this space, you will dive deep into the experience from both a product and customer perspective, effectively represent business requirements, and you will manage changes that are associated with ongoing improvements. Stakeholders include knowledge teams, AWS Support, business leaders, and development teams. To succeed, you will have technical and functional acumen as well as a passion for ownership. As a Technical Editor, you own the optimization strategy and are responsible for delivering on projects that support business goals. You collaborate with other teams on shared goals and efforts, and you consistently raise the bar for content, style, and technical quality. The ideal candidate thrives in a dynamic, fast-paced environment and has a strong background in technical writing, editing, and developing training and technical content. You will have experience editing in-depth content for developer or system administrator products, and you will have experience driving consistency and unity across multiple content deliverables. You will have a strong understanding of customer needs and experience advocating on behalf of customers. When working with technical writers, content developers, subject matter experts, and stakeholders, you will use the editorial process to deliver high-quality content and an efficient, end-to-end publishing experience. This role focuses on developmental editing, mentoring and coaching, and evaluating customer-facing and internal content. You will play a significant role in the training and development of a successful and effective writing team. About the team About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. We are open to hiring candidates to work out of one of the following locations: Seattle, WA, USA Basic Qualifications - 3+ years of developmental and copy-editing experience with highly technical developer or systems administration documentation. - 1+ years of developing and upholding editorial standards across teams and domains. - 1+ years of coaching and mentoring technical writers. - Bachelor's Degree, or equivalent work or military experience. Preferred Qualifications - Experience with information architecture. - Experience developing and implementing style guides across a multi-contributor team. - Experience using data to drive improvements in content quality. - Experience with cloud-based technologies and services. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $57,200/year in our lowest geographic market up to $137,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.