Technical Documentation Writer - Cisco
San Jose, CA
About the Job
Who We Are
Join our Networking - Compute Operations Organization—a dynamic team dedicated to pioneering strategic, operational, and organizational excellence. We are committed to delivering best-in-class technical documentation that empowers our customers and partners with clarity and insight, enhancing their experience with our products.
Who You'll Work With
As a Senior Technical Writer, you'll be an integral member of the tech docs team, contributing to our Compute portfolio. You'll collaborate with subject matter experts, engineers, product managers, and a diverse range of professionals who are passionate about delivering outstanding technical communication to a global audience.
What You’ll Do
In this critical role, you'll craft precise, user-friendly documentation that demystifies complex technical concepts and products. Your expertise will transform raw information into accessible guides and materials that resonate with customers, administrators, and IT professionals alike. You'll be the linchpin in ensuring that content is not only accurate and comprehensive but also aligns with the evolving needs of our users. By staying attuned to industry trends and product innovations, your work will continually enhance the value and impact of our documentation.
Who You Are
You are an experienced technical writer with a flair for turning complex technical details into clear, engaging documentation. Your passion for technology is matched by your mastery of language and your commitment to quality. With superb communication skills and a collaborative spirit, you thrive in cross-functional teams and excel at leading multiple projects with precision and poise. You are the kind of professional who is always curious, always learning, and always eager to improve the resources that help others succeed.
Minimum Qualifications
* A minimum of 7 years of experience in a technical writing role and DITA or topic based writing.
* Proficient with industry-standard documentation tools such as Oxygen, Adobe FrameMaker, Adobe Illustrator, or MadCap Flare.
Preferred Qualifications
* Knowledge of Cisco UCS blade and rack servers, compute nodes, and fabric interconnects.
* Knowledge of Cloud, Data Center based servers.
* Bachelor's degree in Technical Writing, English, Computer Science, or a related field.
* Ability to simplify complex technical concepts into clear, concise, and accessible documentation.
* Familiarity with data-center technologies, including storage, networking, and GPU acceleration.
* Experience utilizing version control systems like Git, AEM and content management systems such as SharePoint and JIRA.
* Exceptional written and verbal communication skills, with an eye for detail.
* Experience working with safety and compliance functions.
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Join our Networking - Compute Operations Organization—a dynamic team dedicated to pioneering strategic, operational, and organizational excellence. We are committed to delivering best-in-class technical documentation that empowers our customers and partners with clarity and insight, enhancing their experience with our products.
Who You'll Work With
As a Senior Technical Writer, you'll be an integral member of the tech docs team, contributing to our Compute portfolio. You'll collaborate with subject matter experts, engineers, product managers, and a diverse range of professionals who are passionate about delivering outstanding technical communication to a global audience.
What You’ll Do
In this critical role, you'll craft precise, user-friendly documentation that demystifies complex technical concepts and products. Your expertise will transform raw information into accessible guides and materials that resonate with customers, administrators, and IT professionals alike. You'll be the linchpin in ensuring that content is not only accurate and comprehensive but also aligns with the evolving needs of our users. By staying attuned to industry trends and product innovations, your work will continually enhance the value and impact of our documentation.
Who You Are
You are an experienced technical writer with a flair for turning complex technical details into clear, engaging documentation. Your passion for technology is matched by your mastery of language and your commitment to quality. With superb communication skills and a collaborative spirit, you thrive in cross-functional teams and excel at leading multiple projects with precision and poise. You are the kind of professional who is always curious, always learning, and always eager to improve the resources that help others succeed.
Minimum Qualifications
* A minimum of 7 years of experience in a technical writing role and DITA or topic based writing.
* Proficient with industry-standard documentation tools such as Oxygen, Adobe FrameMaker, Adobe Illustrator, or MadCap Flare.
Preferred Qualifications
* Knowledge of Cisco UCS blade and rack servers, compute nodes, and fabric interconnects.
* Knowledge of Cloud, Data Center based servers.
* Bachelor's degree in Technical Writing, English, Computer Science, or a related field.
* Ability to simplify complex technical concepts into clear, concise, and accessible documentation.
* Familiarity with data-center technologies, including storage, networking, and GPU acceleration.
* Experience utilizing version control systems like Git, AEM and content management systems such as SharePoint and JIRA.
* Exceptional written and verbal communication skills, with an eye for detail.
* Experience working with safety and compliance functions.
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Source : Cisco