Technical Delivery Manager - Diverse Linx
Austin, TX
About the Job
Job Title: Technical Delivery Manager
Location: Austin TX - USA
Duration: Full Time
Job Description:
- Person with production support experience, preferably on data products
- Strong technical experience, someone who can get into the details, on calls in case of P1/Sev1 issues and work with the team.
- Strong communication skills
- Experience working with offshore team.
- BFSI experience is highly desired.
Expertise You'll Bring
- Skills - Technical delivery management, ITSM tools knowledge, ITIL
- 8-15 Years of IT experience in Project / Program delivery.
- Experience in managing deliverables for a large team (10+) for the platform management & production support.
- Overall Technical delivery oversight for platform/production support and dedicated workstream leads.
- Good knowledge with ITIL framework & ITSM tools.
- Major Incident management & excellent customer interfacing skills.
- Good email communication & client management skills.
- Innovative Thinking & proven automation experience.
- Organization Commitment (hard working)
- Customer Focus/Orientation
What You'll Do
- Overall Technical delivery oversight for platform/production support and dedicated workstream leads.
- Reporting to the customer management team on project status & highlighting risks.
- Work along with the Ingestions Ops teams and ensure on time deliverables.
- Introducing process improvement initiatives.
- Risk management with the help of project and management team.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.