Technical Customer Support- L2 - TN,AZ,FL - Feufo Inc

Job Title:

Customer Support - || MUST HAVE Hardware , Api , Database exp

Location:

United States (remote) - Candidates from

( Tennessee , Arizona, Florida) ONLY

Work Experience (years)

: 1+ Years

MUST HAVE SAAS/ Api / Database background exp

Mandatory (minimum 1 years of experience as a technical support)

Note: This job require



10-20% onsite smart lock installation support

(Travelling charges will be reimbursed)

We are seeking a full-time remote Customer Support Specialist. You will be the first point of contact for our customers, providing exceptional support and ensuring their needs are met promptly and effectively.

Key Responsibilities

Provide technical support and troubleshooting for hardware and software issues, ensuring timely resolution and customer satisfaction.

Assist customers in connecting hardware devices to smart applications, guiding them through setup and configuration processes.

Assist customers with technical issues via email, chat, and phone.

Provide excellent customer service and ensure customer satisfaction.

Troubleshoot problems, identify root causes, and provide solutions.

Escalate complex issues to higher-level support when necessary.

Maintain accurate documentation of all customer interactions.

Qualifications

Strong English communication skills, both written and verbal.

Excellent problem-solving abilities and a customer-oriented mindset.

Familiarity with SAAS products and technical support experience is a plus.

Ability to work independently in a remote environment.

Degree in Computer Science, or a related field.

Benefits

Competitive salary and benefits.

Opportunities for professional growth.

This position is a Contract-to-Hire (C2H) role, where candidates are initially hired as Contractors. Following a three-month evaluation period and recommendation from the manager, Contractors may be converted to full-time employees, receiving benefit