Technical Coordinator, Korean Markets - Virtual Company
Irvine, CA 92602
About the Job
Vaco is conducting a search on behalf of a leading company in the home comfort sector, seeking a Technical Coordinator for their Engineering & Services Division in Irvine, CA. This is a full-time position offering a compensation range of $27-30 per hour (non-exempt), with a 15% bonus potential. (Pro-rated first year) (Total compensation range could be up to 75K per year, and up approx. 68k first year, factoring in overtime and bonuses) The non-exempt status ensures eligibility for overtime pay for travel or off-hours calls. Position will involve travel to Canada once per Quarter and calls with partners in Korea 1-2 times per month. Position is 100 percent onsite in Irvine.
About the Company: This rapidly growing organization has established itself as a leader in condensing technology, specializing in condensing tankless water heaters, combi-boilers, wall-hung boilers, and advanced water treatment solutions. Known for their high efficiency and reliable quality, their products have achieved international recognition. The company continues to expand its mission of providing high-quality products available through a network of wholesale distributors in the United States and Canada.
Responsibilities:
- Collaborate closely with the Technical Coordinator Team to gather and organize data, and compile management reports.
- Serve as a liaison between the Irvine office and the headquarters in Korea.
- Communicate effectively with various personnel regarding product issues, changes, and new product developments.
- Update and distribute new technical information to Technical Managers and team members regularly.
- Assist in quality control measures, including testing returned units/parts and field-reported issues.
- Support the research of new technological developments and regulation changes to aid in product development.
- Coordinate and support new and ongoing prototype testing and installations in the field.
- Visit residential and commercial sites to provide technical and translation support.
- Improve existing technical communications and processes (manuals, technical bulletins, training, etc.).
- Maintain open communication with other departments and outside sales representatives to resolve issues or concerns.
- Assist in purchasing various HVAC tech-related equipment and parts based on headquarters' requests.
- Coordinate high-priority domestic and international shipments using various shipping methods.
- Utilize SAP and other proprietary software to gather data, support personnel, and update product information.
- Travel domestically or to Canada once per quarter for 2-3 days.
- Fluent in Korean (speaking, understanding, and writing).
- Fluent in English with excellent verbal, written, and interpersonal skills.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
- Effective collaboration and team-player skills.
- Strong organizational, time management, and prioritization abilities.
- Availability to travel domestically or to Canada once per quarter for 2-3 days.
- Ability to translate technical documents from Korean to English.
- Experience with SAP is a plus.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.