Technical Coordinator (bilingual) - Virtual Company
Irvine, CA 92618
About the Job
Onsite in Irvine, CA
Responsibilities:
- Effectively communicate with various Navien personnels regarding product issues, changes, and new product development on assigned product(s)
- Routinely update and distribute new technical information to Technical Managers and team members
- Assist in quality control measures including return unit/parts testing and field reported issues on all Navien products, assist on NavienMate products as needed
- Research new technological developments and regulation changes in the market to assist in product development
- Coordinate and support testing/operations of new and ongoing prototype testing and installations in the field
- Visit various residential and commercial sites with others to provide technical and translating support
- Assist in improving existing technical information, communications, and processes for Navien-to-outside communications (manuals, technical bulletins, training, etc.)
- Maintain open communication with other departments and/or outside sales representatives in the resolution of issues or concerns
- Assist in purchasing various HVAC tech related equipment and parts based on HQ’s request
- Coordinate high priority domestic and international shipments utilizing DHL, FedEx, a freight forwarder, and other shipping methods
- Utilize SAP and other Navien proprietary software to gather data, support personnels, and update product information
- Once per quarter, travel domestically or to Canada for 2 to 3 days
Requirements:
- One year of proven hands-on technical capability
- Must be able to fluently understand, speak, and write Korean
- Ability to translate technical documents from Korean to English
- Experience or understanding of Korean work culture
- Must be fluent in English with excellent verbal, written and interpersonal skills
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
- Effective collaboration and team player
- Organizational, time management and priority skills are a must
- One a quarter, ability to travel domestically or to Canada for 2-3 days
Preferred Qualifications:
- 2+ years’ experience in an HVAC or plumbing industry a plus
- Experience in SAP a plus
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.