Technical Content Writer, Seller University - Amazon

Description Seller University is Amazon's global seller education program that supports aspiring and current sellers grow their business on Amazon. Our Learning & Development team comprises expert learning designers, technical writers, editors, strategists and program managers that design robust content plans, including videos, multi-media blog posts, eLearning, and live trainings. We are hiring an experienced Content Writer to write video scripts, PDFs, and long form to simplify the complexities of selling on Amazon. In this position, you will research seller pain points and engage internal subject matter experts to take content from initial learning design through to final script. You will collaborate with our editorial team and global scaling team to ensure content is high quality and effective when localized to applicable regions. The successful candidate is prolific with written deliverables and can effectively prioritize competing projects, making trade-offs between depth and completeness as needed. You have experience working with clients or internal partners to move projects forward and remove roadblocks while maintaining a high level of professional communication. You are a critical thinker who steps into your audience's shoes to make content engaging and easy to follow. You have an iterative mindset and bring new ideas to the table to improve content quality and internal workflows. Key job responsibilities * Write educational video, eLearning, and articles ranging from 750 to 3,000 words * Research seller pain points using qualitative data (seller anecdotes, video comments, internal UX studies) and quantitative data (existing content impression, engagement, and satisfaction data) to inform content design * Manage multiple content projects at once, taking projects from research through to final script * Coordinate deliverables such as source material and script feedback from internal subject matter experts, stakeholders, and colleagues * Devise content strategy for new learning pathways and topics based on research, content gaps, and existing content performance. * Proactively anticipate seller needs, investigate underlying issues, and create short and long-term education solutions * Strong commitment towards goals and outcomes to ensure completion within established time frames * Proposes content experiments and internal workflow improvements to improve efficiency and quality We are open to hiring candidates to work out of one of the following locations: Seattle, WA, USA Basic Qualifications * 3+ years of experience as a professional writer with a portfolio of published work, ideally including substantial educational writing samples * 3+ years of experience managing multiple content projects that require coordination with internal teams or clients * Strong bias for action and the ability to prioritize competing to meet deadlines * Professional verbal and written communication skills Preferred Qualifications * Previous experience in a production-based work environment as a content creator or project manager * Professional background working directly with clients or stakeholders and iterating work based on feedback * Previous experience researching complex topics or audience needs * Comfortable working in a goal-oriented, deadline-driven environment * Able to produce educational solutions to address known pain paints * Ability to adapt to and follow a style guide * Fluency in additional languages, a plus Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,100/year in our lowest geographic market up to $142,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.