Technical Communicator at Hawthorne

We Build Better Communities

Be Part of the Hawthorne Difference!

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success.  Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place!  At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

We are currently seeking talented individuals for our Technical Communicator position!

Here is some of what you’ll do…

POSITION SUMMARY: With minimal supervision, the Technical Communicator (TC) provides a comprehensive learning and development program for the HPC Technician workforce that enhances knowledge, skills, and productivity. The TC develops, designs, organizes, implements, and conducts apprentice and journeyman technician training programs. The TC creates and delivers technician entrance and advancement assessments. Working in conjunction with other TCs, the TC will assist as needed to communicate with Caterpillar and relay any pertinent information as needed to the customers and the dealership. The TC will provide technical and maintenance training for HPC customers as directed by management.

ESSENTIAL FUNCTIONS:

1. Assists with creating and keeping the HPC technician competency database current for all tech levels.
2. Works with training administrators in recording and tracking training progress for all HPC technicians.
3. Working with the training administrators and managers, helps coordinate skills inventories for employees to identify training gaps and to create corresponding individual technician career development plans (TCDP).
4. Designs curricula and class materials and facilitates classes according to the skills inventory results.
5. Works with training personnel in developing and communicating class delivery schedules at assigned locations.
6. Attends CAT/Dealer classes to ensure proficiency with skills and to obtain/maintain required certifications (CIAP).
7. Keeps informed of new product introductions and conducts NPI courses for employees and customers as needed.
8. Coordinates alternative training delivery methods such as computer based training programs, web deliverable training programs, and distance learning programs for companywide learning programs.
9. Acts as an informal technical mentor to HPC apprentice technicians both in the shop and field environments.
10. Provides customer training as required to include but not limited to new machine delivery, operation and maintenance, ET, SIS, PartStore, and VisionLink upon request of management.
11. Works in a support capacity with HPC TC to ensure all dealership and customer TC related needs are met.
12. Assists TC in administering and maintaining ongoing log of product problems and actions that need resolution.
13. Proactively supports a positive safety culture with employees and customers.
14. Contributes to team effort by accomplishing related results as needed.
15. Performs all other duties as assigned by management.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have Associates degree (AA/AS) or equivalent.
2. Must have a valid Drivers License with a good driving record.
3. Must have 3 years industry or related experience.
4. Must have proven written and oral communication skills.
5. Must have proven classroom management skills.
6. Must have proven presentation skills with ability to answer questions from management, employees, and customers.
7. Must have strong organizational, analytical, and problem solving skills.
8. Must be flexible and have a willingness to work within constantly changing priorities with enthusiasm.
9. Must be able to work independently or as a member of a team, handling multiple projects and meeting deadlines.
10. Must be able to travel overnight as needed.

PHYSICAL DEMANDS:

1. Walking: Moves about on foot, often through uneven terrain.
2. Hands/arms: Operates equipment and hand and power tools.
3. Handling: Seizes, helps, or works with hands.
4. Lifting: Raises or lowers miscellaneous equipment parts and tools.
5. Reaching: Extends hands and arms in any direction.
6. Stooping: Bends body downward and forward by bending at knees or waist.
7. Standing: Remains in standing position if required to perform various functions of the job.
8. Climbing: In and out of equipment.
9. Vision: Reads work tickets and parts and service books and operates heavy equipment.
10. Talking: Communicates by phone and in person.
11. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone, and in person.
12. Sitting: Sits in equipment and vehicles for extended periods.
13. Laying: Lies in prone position under vehicles and equipment for extended periods.
14. Lifting: Lifts up to 60lbs. daily, frequent exertion.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in an office environment, with occasional shop requirements.
3. Exposure: Subject to foul odors, fumes, and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $95,000 - $100,000 annually

Interested in joining the Hawthorne team? Check out our current available positions at:

www.hawthornecat.com/careers

ACCOMMODATIONS: Reasonable accommodations for essential functions of the position will be considered.

Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D

Hawthorne Cat® Participates in E-Verify.