Technical Business Analyst - Randstad Digital Americas

8am - 5pm EST

Hybrid with 3 days onsite

We are seeking a Technical Business Analyst to join a specialized knowledge management project. This project involves capturing critical knowledge from subject matter experts eligible for retirement and documenting it for the creation of a Searchable Logic Library. The role requires someone with a strong understanding of technical applications, with Hogan mainframe knowledge strongly desired but not required. Basic SQL skills are necessary to analyze data structures and support knowledge capture.

• Technical Business Analyst
• Hogan
• SQL
• Metadata
• Knowledge management

Job Duties

• Work closely with SMEs to extract and document technical and functional knowledge of applications, with an emphasis on systems like Hogan and others.
• Analyze data structures within the applications using basic SQL skills to support accurate documentation and knowledge capture.
• Act as a bridge between technical SMEs and the documentation team, ensuring accurate and clear translation of complex technical concepts into usable documentation.
• Participate in the planning and scoping sessions, defining the approach to capturing application knowledge.
• Collaborate with Data Analysts and Technical Writers in small teams to ensure all applications are adequately covered, focusing on application-level details rather than data flow or attribute-level specifics.
• Conduct interviews and knowledge-gathering sessions with SMEs to define, collect, organize, and validate knowledge in line with the project's methodology.
• Develop and maintain documentation on functional and non-functional requirements for systems across different layers (product/app, functional, infrastructure, platform support).
• Support the client and internal teams by providing insights into the application functionality and technical architecture, ensuring alignment with project goals.
• Track progress and report to the Engagement Manager on knowledge capture efforts.

Required

• Proven experience (5+ years) as a Business Analyst, with a focus on technical applications in the IT or financial services sector.
• Basic SQL skills to query databases and analyze data structures within applications.
• Excellent problem-solving and analytical skills, with the ability to work with complex systems and translate technical details into clear documentation.
• Experience working with cross-functional teams, including SMEs, technical writers, and data analysts.
• Strong communication skills, with the ability to explain both technical and functional concepts effectively to non-technical team members.
• Familiarity with metadata and knowledge management processes.
• Ability to manage multiple tasks, priorities, and stakeholders in a large-scale enterprise environment.

Desired

• Knowledge of Hogan mainframe systems is strongly desired.
• Prior experience working in large enterprises, particularly in the financial services or banking industry.
• Experience with knowledge management initiatives, particularly focused on capturing and documenting critical technical knowledge.
• Familiarity with methodologies such as Define, Collect, Organize, and Validate/Iterate for knowledge management projects.