Technical Applications Specialist - Grenova
Boston, MA
About the Job
Make a Real Impact
Grenova is a fast-growing, global team on a mission to rethink and reduce plastic laboratory waste. Each year, over 2 million tons of plastic waste are disposed of in landfills globally after a single use. As disruptive green innovators, we broke new ground as the first to market the only scientifically proven and patented technology capable of washing and reusing plastic consumables. Our revolutionary products make labs sustainable, efficient, and resilient to supply chain disruptions.
We're on the lookout for passionate, enthusiastic, and values-driven people who are excited about evolving sustainability in life sciences and bringing their careers to the next level. Our company culture and sense of community at Grenova are driven by a sense of innovation, inspiration, and above all— fun.
Technical Applications SpecialistPosition Overview:
Technical Application Specialists are the interface between Grenova's laboratory equipment and lab scientists. They travel the world working with innovative, green technology in labs, providing customer support, training customers, and providing workflow and application solutions. This person will work in the field to provide excellent; quality applications support pre and post-sale for customers. This individual will be working within a multi-disciplinary, cross-organizational team. This position is responsible for supporting existing accounts as well as cultivating new opportunities, working in parallel with the sales team. Duties will require availability for an average of 70-80% travel time to customer sites. This position is home office based.
Requirements:
- Knowledge and experience working in the life sciences, clinical, diagnostics, or process automation industries.
- Experience working in a lab environment, clinical or diagnostic is a plus.
- Strong verbal and written communication skills.
- Superior time management skills and the ability to multitask.
- Experience working in a cross-organizational, fast-paced environment.
- Highly customer oriented mindset.
- Strong analytical and problem solving skills.
- Available for an average of 70-80% travel.
- Proficient with computer productivity software. (i.e. MS Office, HubSpot, etc.)
- Valid driver's license.
- Current passport and be available for international travel.
- Physical Requirements
- Prolonged periods standing and walking and frequently pulling, pushing, and bending.
- Must be able to lift and carry up to 40 pounds at times.
Preferred experiences:
- Understanding of lab testing, applications, and assays.
- Knowledge of lab automation is a plus.
- Experience working with mechanical parts and assemblies.
- 3-10 years' work experience.
Essential Responsibilities:
- Develop and maintain positive relationships with customers by providing support, information, and guidance, researching and recommending new opportunities as well as product & service improvements.
- Communicate with customers to determine needs and explain complex issues.
- Utilize technical knowledge for instrument installation in laboratory environments.
- Serves as customer facing technical resource and works to provide effective end user support.
- Provide technical service and support after product installation at the customer site.
- Provide support and guidance to the customer during the validation/qualification of Grenova products.
- Assist Sales team by attending customer meetings and providing technical expertise as requested.
- Actively work in coordination with customers and internal team to gather data and develop white papers.
- Perform instrument demonstration for customers in person or remotely as needed.
- Attend industry shows and conferences as needed.
- Develop and improve key company processes that support our mission of building a world-class customer support organization.
- Act as conduit of customer feedback to Sales, Marketing, Manufacturing and Research & Development teams.
- Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position.
- Changes to individual responsibilities may occur due to business needs.
- Provide excellent representation of Grenova's values at the customer site.
What We Offer
- Competitive compensation packages
- Comprehensive benefits packages to promote health and wellness including affordable medical, dental, and vision coverage for employees and their families
- A 401(k) program to aid in your retirement planning— Grenova will match 50% of your contributions up to a maximum of 6% of your compensation
- Time off to recharge with accrued paid time off and paid company holidays
- As a private equity-backed company, our total rewards and benefits packages will rapidly evolve each fiscal year
We work as a team and together as #Grenovians, we believe the future is now. Get to know our EARTH values:
- Exciting
- Accountable
- Revolutionizing
- Team-Oriented
- Helpful
Grenova is an Equal Opportunity Employer
We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. Grenova believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop and retain the most talented people.