Technical Analyst II (Field Support) at Flexton Inc

Technical Analyst II

Location: Baton Rouge, Louisiana, United States

USC and GC holders only

• Contract: 14-Oct-2024 - 01-Aug-2025
• Pay Rate: $24-29

Technical Analyst to support the auction locations of Slidell, Louisiana, United States

Qualifications

• Bachelor’s degree in related field and 5+ years experience
• Working experience supporting end-user computing devices
• Working experience working with incident, problem, and change management,
• Working experience in an ITIL-based environment
• Working experience as a participant in a change management process
• Working experience of Microsoft Office products
• Willingness to travel up to 25%.
• Ability to walk, stand, squat, kneel and climb to perform essential job duties required to troubleshoot, repair, and maintain technology equipment
• Excellent customer service skills required. The ability to meet SLAs and update customer with progress.
• Additional Tech Certification: A+, Network+, MCP, MCDST
• Apple Certified Support Professional (ACSP)
• Network certificates
• Working experience in Series/AS400 support
• Working experience in wireless (Mobile, WiFi, WAP)
• Working experience in network
• Working experience in audio/visual
• Working experience in Project Management
• Experience communicating with stakeholders