Consultant at Rose International

Job ID: 112142-1

The successful IT-Change Management Analyst candidate will benefit from having:
• A College or University degree and/or relevant work experience is required.
• 3-5 Years Industry experience or relevant senior client servicing role.
• Strong leadership skills, able to influence others and educate along the way.
• Excellent oral and written communication skills either verbally or through presentation format.
• Expert fund level knowledge, processes, clients, investor types and systems (HedgeTek, WCM, GCM, AG, etc.).
• Able to research and resolve issues independently and assist with escalated client issues and client responses.
• Able to work effectively with other partner areas to identify and address process inefficiencies, control gaps, and enhance client deliverables to meet client needs.
• Experience leading team projects and create and enhance procedures for the team.
• Ability to perform independently with limited supervision, guides peers, consults with clients, assists in solving complex issues for clients and team
• Strong time management, setting priorities and manage deadlines, escalating issues.
• Proficiency in Excel, PowerPoint, JIRA, SharePoint and data mining.

The Partnership Services Group provides a third-party fund administration service to numerous fund management companies covering a full range of shareholder servicing functions including dealing, registration, settlements, distributions, fees, allocations and statements. The department is responsible for client and investor document management, processing, research, integration of new business, quality checking of transactions and maintaining the register of investors in response to investor instructions.

Primary responsibility:
• Consultant role is to support a team of Senior Analysts, Team Leads and Mangers within the Partnerships Services team.
• The Consultant will report to a Manager and learn leadership responsibilities in addition to assisting with projects, quality review, metrics and data mining.
• The Consultant will also lead initiatives, and will have familiarity with fund information and learn client bespoke processes.
• The Consultant work closely with Client Service Managers and PSG leadership team on client escalations, quality control, processes and SLA updates or overall client strategy requests and will be the operational expert in which they will be asked to join those meetings.

The key responsibilities of the role include:
1. Works closely with the business including other Business Process Analysts, CSMs, and India to identify and address inefficiencies, control gaps and enhance client deliverables.
2. Comfortable joining meetings, calls in the absence of TLs on PS relative matters.
3. Be the operational expert on escalations, process changes, fund level knowledge and impacts across other business groups.
4. Assist team with investigating and resolving inquiries and exceptions; serve as a subject matter expert for the team and business unit.
5. Close procedural gaps and enhance education across peer group.
6. A keen eye to quality and understands when to escalate an issues.
7. Participates or leads efforts that impact a functional process, task or deliverable within a BAU team or across teams.
8. Effective communicator, can tell a story either verbally or through presentation format.
9. Demonstrates strong leadership skills when it comes to research and investigative processes on escalations or other client inquiries and be the spokesperson throughout.
10. Assist in training initiatives for the team.
11. Documents changes to internal processes and communicates to PS about those change.

Benefits:

For information and details on employment benefits offered with this position, please visit here .Should you have any questions / concerns, please contact our HR Department via our secure website .

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender(expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law.Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).