Technical Analyst 2 - req# 28448 - University of New Mexico

The University of New Mexico, College of University Libraries & Learning Sciences (CULLS) has an opening for a full time Technical Support Analyst 2 to join the Library Information Technology Department. This position is not remote. You are required to be on campus. We are responsible for supporting enterprise-wide mission-critical solutions associated with CULLS core teaching and learning mission. These include supporting of video conferencing, digital signage, and classroom/conference room related audio-visual technologies, SharePoint, and Workstation Management. You must be comfortable physically moving equipment around the various buildings supported by the college. A resume and cover letter are required as part of your application.

The successful candidate will have a combination of strong technical, communication, and organizational skills; excellent problem-solving skills; solid end-user documentation skills, and experience with working in a technical support center. The ideal candidate will be experienced in working with hardware and software vendors, as well as having strong hardware and software skills. Preferred candidates have experience troubleshooting end user issues with accessing and using technology. Candidate must be comfortable using a variety of tools and techniques including phone, e-mail, knowledge-base and trouble ticketing applications. Good customer service skills a must as this position provides in-person help and training. This position may occasionally work evening and weekend hours.

The University Environment

Founded in 1889, the University of New Mexico sits on the traditional homelands of the Pueblo of Sandia. The original peoples of New Mexico - Pueblo, Navajo, and Apache - since time immemorial, have deep connections to the land and have made significant contributions to the broader community statewide. We honor the land itself and those who remain stewards of this land throughout the generations and also acknowledge our committed relationship to Indigenous peoples. We gratefully recognize our history.

UNM is a Tier I Research Institution, a Hispanic-serving institution, and the flagship university in a majority-minority state. To support UNM’s diverse campus constituents and colleagues, the College affirms its commitment to honor diversity, ensure fairness and access, and create an environment where all employees are treated respectfully. These commitments include the support of the CULLS IDEA (Inclusion, Diversity, Equity, Accessibility) Committee and the College’s Anti-Racismstatement.

See the Position Description for additional information.

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

1. Experience in installing, configuring, and troubleshooting audiovisual components.
2. Experience with Active Directory, file services, print services, & updates.
3. Experience with general desktop support in a managed environment to include imaging, software packaging, and patching using system management tools such as Ivanti, ZENworks, SCCM, etc.
4. Ability to support users and solve problems on desktop applications and web services across multiple platforms and devices.
5. Experience with SharePoint workflows from the designer perspective.
6. Experience with managing Mac OSX.
7. Experience gathering requirements from stakeholders and working with external vendors on technical projects.
8. Familiarity with writing or creating technical documentation and presenting or communicating technical information to non-technical users.
9. Experienced working as part of a team and independently.
10. Strong interpersonal communication skills in person and over email or messaging services.

Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.