Technical Analyst 2 - req# 27433 - University of New Mexico

The University of New Mexico Information Technologies seeks a Technical Analyst 2 for UNM Valencia IT to play an integral role in the IT support operations of the UNM Valencia campus.

The ideal candidate will have in-depth knowledge of Microsoft and/or Mac OS software and services along with experience supporting Active Directory Services, software distribution and remote system management. Applicants should have familiarity with common software products like the Microsoft Office suite and Adobe Creative Cloud.

This position requires experience analyzing competing/emerging technologies, identifying impacts and benefits, and assessing cost and integration needs for the environment. Strength in the areas of technical communication, organization, problem- solving and customer service skills are all essential for success in this position.

Note: The Valencia Campus is located in Los Lunas, NM.

See the Position Description for additional information.

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

- Demonstrable understanding of automated computer configuration and management concepts and strategies

- Experience with Microsoft Active Directory based services including centralized file share/printer management and automated system/application update solutions

- Ability to analyze complex multi-system cross network problems from a centralized and user perspective and provide documented solutions

- Ability to develop or edit scripts to automate tasks for departments and/or the university community

- Understanding of application database systems and operations

- Experience designing, operating and maintaining audio visual equipment in a classroom environment

- Experience providing training to users in group and individual settings

- Experience managing multifunction printers

- Experience communicating technical solutions to non-technical people both verbally and in writing

- Experience using centralized service management/support systems

- Excellent communication and interpersonal skills.

Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.