Technical Account Manager (West Coast) - Vectra
Los Angeles, CA
About the Job
Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.
The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.
Your Role:
As a Technical Account Manager (TAM) at Vectra, you'll play a pivotal role in fostering strong relationships with our enterprise customers. You'll be responsible for understanding their unique business needs and goals, and providing tailored guidance to maximize the value they derive from our cybersecurity solutions.
Your Impact:
Leveraging your deep understanding of Vectra products and cybersecurity best practices, you'll guide customers through their entire journey, from onboarding to value realization and expansion. By building strong relationships with key stakeholders, you'll ensure customer satisfaction, drive adoption, and identify opportunities for growth.
Responsibilities:
- Customer Relationship Management: Cultivate and nurture strong relationships with enterprise customers, serving as their trusted advisor and advocate.
- Value Delivery: Proactively guide customers towards realizing the full potential of their Vectra investment through strategic guidance and support.
- Technical Expertise: Provide technical expertise and support to ensure seamless integration into customers' environments.
- Growth Opportunities: Identify and pursue expansion opportunities within existing customer accounts, collaborating closely with the sales team to drive revenue growth.
- Risk Mitigation: Assess renewal risks and develop proactive strategies to address potential challenges.
- Crisis Management: Respond effectively to customer incidents and crises, coordinating cross-functional teams to ensure timely resolution and minimize disruption.
- Program Development: Create and implement repeatable programs and processes to optimize product adoption, usage, and alignment with customer business objectives.
- Metrics Tracking: Monitor and report on key performance indicators (KPIs) to measure customer satisfaction, health, adoption rates, and overall success.
- Customer Visits: Travel to customer sites as needed to provide in-person support and build stronger relationships.
Requirements:
- Technical Foundation: A solid understanding of network security, enterprise software, and cybersecurity best practices.
- Customer-Facing Experience: Minimum of 5 years of experience in a customer-facing role, preferably within enterprise subscription-based vendors.
- Enterprise Expertise: Proven track record of successfully supporting high-touch enterprise customers.
- Security Knowledge: Familiarity with security product lines (firewalls, sandboxing, SIEM, forensics).
- Technical Proficiency: Understanding of TCP/IP, DNS, VPN, and SSL technologies.
- Project Management: Strong project management skills with a focus on detail and execution.
- Customer Empathy: A passion for delivering exceptional customer experiences and driving business outcomes.
- Relationship Building: Proven ability to establish and maintain strong relationships with C-level executives.
- Communication Skills: Excellent written and verbal communication skills, including strong presentation abilities.
- Analytical Skills: Strong analytical and problem-solving skills to identify opportunities and address challenges.
- Bachelor's Degree: Relevant Bachelor's degree, preferably in computer science or a related field.
By joining our team, you'll have the opportunity to make a significant impact on the success of our enterprise customers and contribute to Vectra's continued growth.
Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program.
Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.