Technical Account Manager - US East - CAST AI

Why CAST AI?

CAST AI is the leading Kubernetes cost optimization platform for AWS, GCP and Azure customers. The company is on a mission to deliver a fully automated Kubernetes experience. What’s unique about CAST AI is that its platform goes beyond monitoring clusters and making recommendations; it utilizes advanced machine learning algorithms to analyze and automatically optimize clusters, saving customers 50% or more on their cloud spend, improving performance and reliability, and boosting DevOps and engineering productivity.

The company has raised $73M from investors, including Cota Capital, Creandum, Uncorrelated Ventures, and Vintage Investment Partners. CAST AI has more than 120 employees globally and is headquartered in Miami, Florida.

However, this is merely the beginning. Our product roadmap is filled with exciting innovations that are yet to come. We are searching for intelligent, motivated, and self-reliant people to help us fulfill this ambitious mission.

Core values that hold us all together:

PRACTICE CUSTOMER OBSESSION. Focus on the customer journey and work backwards. Strive to deliver customer value and continuously solve customer problems. Listen to customer feedback, act, and iterate to improve customer experience.

LEAD. Take ownership and lead through action. Think and act on behalf of the entire company to build long-term value across team boundaries.

DEVELOP AND HIRE THE BEST. Strive to raise the performance bar by continuously investing in yourself, the team and by hiring the best possible candidates for every position. Drive towards personal development and professional growth, and mentor others to raise the collective bar.

EXPECT AND ADVOCATE CHANGE. Strive to innovate and accept the inevitable change that comes with innovation. Constantly welcome new ideas and opinions. Share insights responsibly with unwavering openness, honesty, and respect. Once a path is chosen, be ready to disagree and commit to a direction.

A Glimpse into the Customer Success Team

Our customer-obsessed technical account management team is dedicated to delivering world-class assistance to our clients. They are the bridge between our customers and the wider CAST AI organization, representing the customer's voice to CAST AI and the voice of CAST AI to the customer. The team ensures that our customers are successful in their use of our platform.

Role overview

Technical Leadership: The technical account manager is the technical leader and trusted advisor for their assigned customers. Your customers should not hesitate to reach out to you as the first point of escalation, and you are responsible for orchestrating resources to achieve our team’s shared goal of customer delight.

Technical Customer Onboarding: You will lead the technical onboarding process for new customers, ensuring that all their clusters are connected to CAST AI in 90 days. This is a highly technical role; you will work closely with DevOps engineers and SREs. We are looking for candidates with a strong technical background who can easily convey complex technical concepts to a variety of audiences.

Renewals: Own and drive the renewal process to closure in partnership with the account team. We believe that a successful renewal is a natural outcome of delivering continuous proactive value through regular check-ins.

FinOps Business Reviews: You are responsible for continuously showcasing the value of CAST AI through monthly and quarterly business reviews. You will lead these discussions (remote and in-person) and highlight cost savings, automation, upcoming innovation and new products.

Technical Up-skilling: We take great pride in continuously improving our technical skills. All technical account managers at CAST AI are either CKAD/CKA holders. If you do not have a CKAD certification, it is mandatory to achieve the certification within 6 months of joining, sponsored by us. 

Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Foundational knowledge is crucial for understanding the complex technical aspects of our product.
• Minimum of 2 years of professional experience in cloud computing, focusing on major platforms like AWS, Azure, or GCP. Additionally, experience in container orchestration with Kubernetes is highly desirable.
• Strong problem-solving skills and technical acumen. It would help you navigate complex technical environments and develop solutions that align with client needs.
• Excellent communication skills, both written and verbal. You must be able to articulate technical concepts clearly and understandably to various audiences, including those who may need a technical background.
• CKAD and/or CKA certification(s) is an immense advantage.
• Located in the East of USA.

What's in it for you?

• Remote role that offers flexibility to work from any location in East USA.
• Team of highly skilled professionals to work with and learn from,
• Impact and visibility. Our organization is flat, getting in touch with CEO or CTO is a common practice here,
• Short feedback loop. We have an obsession with customer satisfaction. The ship features fast and gets instant feedback. Feature projects tend to be completed in 1 to 4 weeks, depending on the scope,
• Flexible working hours. We deliver instead of sitting in the office 8 to 5,
• Skin in the game. Every employee gets a share of the company,
• Time to focus on work with a minimum overhead of meetings, bureaucracy, etc.
• 10% time to focus on self-improvement or personal projects.