Technical Account Manager- Universal City - NBCUniversal

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Work with the driven and highly motivated One Platform Ad Sales organization of NBCUniversal, one of the world’s leading media and entertainment companies. The Technical Account Manager role is a strategic partner to Clients & Sales Account Executives.

This position is responsible for managing and growing NBCU’s partnerships with Advertisers and ultimately enabling our clients to reach their business objectives. This role plays a key part in ensuring campaign success & communicating key campaign learnings to better support our clients.

As a Technical Account Manager, you will:

• Play a critical role within our fast-paced Ad Sales team to support the full sales cycle, spearheading proposals through execution for programmatic campaigns.
• Be responsible for managing & developing client relationships
• Proactively identify strategic approaches for new or incremental opportunities as well as upselling products and services.
• Contribute to revenue, advertiser education, & advertiser satisfaction through establishing and building trusted client relationships
• Deliver best-in-class partnership experience for NBCU advertising clients and their campaigns.
• Maintain a high standard of operational excellence while executing effective, performance-driven campaigns.
• Closely align with other client services team members and cross-functional groups. 

Responsibilities include, but are not limited to:

• Building and managing relationships with existing and potential new clients and agencies through routine communication; actively grow industry relationships in order to gain marketplace intelligence.
• Synergistically work alongside all internal teams (Sales, Client Teams, Streaming & Data Products, Content Partnerships, Planning, Marketing, Research, Ops, etc.).
• Support day-to-day client deliverables across the pre-sale and post-sale lifespan of PG and PMP campaigns. Lead communication for all internal deliverables related to client and sales support.
• Troubleshoot and support any technical or creative issues that arise related to bid requests, win rates, optimization levers, audience targeting, pricing, fees, and more, ultimately ensuring the smooth execution of client campaigns.
• Work collaboratively and effectively with internal cross-functional teams and DSP and SSP partners directly.
• Collaborate with a diverse group of internal cross-functional teams including Pricing, Inventory, Ad Ops and Measurement to ensure successful campaign executions and troubleshoot client issues.
• You not only analyze data to understand trends, but you also clearly communicate the “why” behind results and deliver actionable insights & recommendations to both internal and external partners.
• Develop campaign strategies and audience targeting recommendations that speak directly to client and campaign KPIs.
• Maintain up-to-date knowledge of NBCU features and audience trends, and serve as an external product expert, educating clients on new and existing ad solutions and advising on best practices to achieve advertiser KPI.

Basic Requirements:

• 3-5 years of programmatic experience at a media company or agency
• Bachelor’s Degree or equivalent experience
• Passion for data, process and customer success
• Strong communication skills and attention to detail with a focus on continual improvement by adopting a test and learn mindset.

Desired Characteristics:

• Experience contributing to revenue, advertiser education & advertiser satisfaction
• Ability to foster strong internal and external relationships.
• Excellent interpersonal and client communication skills. Experienced presenter and negotiator.
• Self-starter: ability to work very independently but also fit into a strong team environment.
• Deadline-driven and process-oriented personality. Comfortable working in the fast-paced, dynamic and growing business.
• Strong analytical reasoning and problem-solving skills.

Additional Requirements:

This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $85,000 - $105,000 (SIC eligible)

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

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