Technical Account Manager at Roku
San Jose, CA 95101
About the Job
Teamwork makes the stream work.Roku is changing how the world watches TVRoku is the #1 TV streaming platform in the US and Mexico, and we've set our sights on powering every television in the world
Roku pioneered streaming to the TV
Our mission is to be the TV streaming platform that connects the entire TV ecosystem
We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.From your first day at Roku, you'll make a valuable - and valued - contribution
We're a fast-growing public company where no one is a bystander
We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.About The RoleThis role is requiring a highly motivated problem solver, who can effectively articulate business cases based on operational and analytical data
As part of this highly skilled team, you will be responsible for managing the technical relationship with Roku’s advertising business’ publisher relationships
The Technical Account Manager’s primary responsibility is to maintain operational excellence throughout the lifecycle of the publisher, from integration to mature state, while working closely with the Publisher Partnerships team and product."For California Only - The estimated annual salary for this position is between $143,000 - $245,000 annually.Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off."What You’ll Be DoingWork on new integrations across all advertising supply partners
This includes leading the project planning, operational work, and testing related to the integration
Monitor and define metrics to evaluate health of our integrations with Publishers working within the Roku ecosystem
Usage of data and logs to drive decisions, insight, and optimizations. Frame technical matters into business opportunities or challenges, adapting your message to the technical level of the audience. Build and grow trusting relationships with external and internal counterparts.Troubleshoot issues and performance drops in publisher integrations by working cross functionally with other teams in the company, including more senior team members. Identify areas for product improvement and collaborate with the Product team to bring to fruition
Assist with testing and success evaluation of new features
Collaborate with the Publisher Partnerships team to drive strong programmer/publisher relationships through recurring calls and virtual communication. Meet locally with publisher contacts when required.We’re excited if you have4+ years of client-facing experience in Programmatic Advertising/Header Bidding Technologies in a Technical Account Management role or equivalentAbility to communicate clearly, concisely, and effectively, both verbally and in writing to different audiences such as product, developers, operations, and sales1+ year Video (preferably CTV) experienceComprehension and experience in trafficking digital video and other formats, including VAST, VPAID, and VMAPExperience with Ad tech and ad tech terminologyEffective relationship management skills with partnersExperience with SQL & Analytics SkillsExperience with supply integrations (header bidding, oRTB, etc.)Familiarity with reviewing technical documentation and integration specs, such as for oRTBSuperset and Excel proficiency
Python, JSON/XML are a strong plusExperience in app/SDK coding, log reading, and testing in PostmanExperience diagnosing and troubleshooting front-end issues and network requestsExperience with a video ad server (Freewheel, GAM, Publica, Springserve, etc.)Experience on an OTT platform a strong plus#LI-DH2BenefitsRoku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families
Our comprehensive benefits include global access to mental health and financial wellness support and resources
Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension)
Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs
It's important to note that not every benefit is available in all locations or for every role
For details specific to your location, please consult with your recruiter.The Roku CultureRoku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own
We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check
We appreciate a sense of humor
We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams
We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust
In short, at Roku you'll be part of a company that's changing how the world watches TV. We have a unique culture that we are proud of
We think of ourselves primarily as problem-solvers, which itself is a two-part idea
We come up with the solution, but the solution isn't real until it is built and delivered to the customer
That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. To learn more about Roku, our global footprint, and how we've grown, visit .By providing your information, you acknowledge that you have read our Applicant Privacy Notice and authorize Roku to process your data subject to those terms.
Roku pioneered streaming to the TV
Our mission is to be the TV streaming platform that connects the entire TV ecosystem
We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.From your first day at Roku, you'll make a valuable - and valued - contribution
We're a fast-growing public company where no one is a bystander
We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.About The RoleThis role is requiring a highly motivated problem solver, who can effectively articulate business cases based on operational and analytical data
As part of this highly skilled team, you will be responsible for managing the technical relationship with Roku’s advertising business’ publisher relationships
The Technical Account Manager’s primary responsibility is to maintain operational excellence throughout the lifecycle of the publisher, from integration to mature state, while working closely with the Publisher Partnerships team and product."For California Only - The estimated annual salary for this position is between $143,000 - $245,000 annually.Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off."What You’ll Be DoingWork on new integrations across all advertising supply partners
This includes leading the project planning, operational work, and testing related to the integration
Monitor and define metrics to evaluate health of our integrations with Publishers working within the Roku ecosystem
Usage of data and logs to drive decisions, insight, and optimizations. Frame technical matters into business opportunities or challenges, adapting your message to the technical level of the audience. Build and grow trusting relationships with external and internal counterparts.Troubleshoot issues and performance drops in publisher integrations by working cross functionally with other teams in the company, including more senior team members. Identify areas for product improvement and collaborate with the Product team to bring to fruition
Assist with testing and success evaluation of new features
Collaborate with the Publisher Partnerships team to drive strong programmer/publisher relationships through recurring calls and virtual communication. Meet locally with publisher contacts when required.We’re excited if you have4+ years of client-facing experience in Programmatic Advertising/Header Bidding Technologies in a Technical Account Management role or equivalentAbility to communicate clearly, concisely, and effectively, both verbally and in writing to different audiences such as product, developers, operations, and sales1+ year Video (preferably CTV) experienceComprehension and experience in trafficking digital video and other formats, including VAST, VPAID, and VMAPExperience with Ad tech and ad tech terminologyEffective relationship management skills with partnersExperience with SQL & Analytics SkillsExperience with supply integrations (header bidding, oRTB, etc.)Familiarity with reviewing technical documentation and integration specs, such as for oRTBSuperset and Excel proficiency
Python, JSON/XML are a strong plusExperience in app/SDK coding, log reading, and testing in PostmanExperience diagnosing and troubleshooting front-end issues and network requestsExperience with a video ad server (Freewheel, GAM, Publica, Springserve, etc.)Experience on an OTT platform a strong plus#LI-DH2BenefitsRoku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families
Our comprehensive benefits include global access to mental health and financial wellness support and resources
Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension)
Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs
It's important to note that not every benefit is available in all locations or for every role
For details specific to your location, please consult with your recruiter.The Roku CultureRoku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own
We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check
We appreciate a sense of humor
We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams
We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust
In short, at Roku you'll be part of a company that's changing how the world watches TV. We have a unique culture that we are proud of
We think of ourselves primarily as problem-solvers, which itself is a two-part idea
We come up with the solution, but the solution isn't real until it is built and delivered to the customer
That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. To learn more about Roku, our global footprint, and how we've grown, visit .By providing your information, you acknowledge that you have read our Applicant Privacy Notice and authorize Roku to process your data subject to those terms.