Job Description

Technical Account Manager

RESPONSIBILITIES

• Consult with clients on technology best practices
• Develop technical solutions for client needs
• Develop technical planning & budgeting documents
• Help customers keep technology in alignment with business objectives
• Create quotes for client needs
• Create client Statements of Work
• Respond to escalated client account problems
• Develop client relationships though consistent communication

TECHNICAL SKILLS REQUIRED

• 3- 5 years professional technical support (desktop/server/networking)
• 3- 5 technical consulting experience (meet with client to determine technical needs)
• Ability to improve customer service, perception and satisfaction
• Create technical proposals and recommendations, in professional business format
• Leadership: Ability to participate in problem resolution. Quick to learn and committed to finding creative solutions to difficult problems. Ability to work in team environment.
• Business awareness of how IT relates to business strategy and goals
• Client technical documentation and analysis

PROFESSIONAL SKILLS

• Excellent communication abilities: verbal and written
• Strong documentation/reporting skills
• Professional demeanor and appearance; punctual, personable, team player
• Work with team members to develop best solution
• Conduct effective meetings
• Follow up on client proposals

COMPENSATION

• 90,000-$95,000 (depending on experience)