Technical Account Manager - MSP - Encore Strategic

Omega Systems is a dynamic, growing IT company with excellent opportunities for advancement and career development. We are a people-oriented business full of problem-solvers with a strong focus on teamwork, respectful communication, and collaboration. We are excited to add additional Technical Account Managers to our expanding team. If you have managed IT needs for larger clients, love building professional relationships, and are looking for a role that will reward your sales acumen with bonuses and commissions, this is the role for you!

Role Highlights:

• Hybrid Flexibility as you work remotely, in-office, and visit clients
• Supportive, experienced management and co-workers committed to a positive, respectful workplace
• Variety and problem-solving opportunities – a wide variety of clients and continued company growth means there’s always room for innovation and improvement
• Strong focus on feedback, career development, and internal promotion
• Robust benefits package, including medical, dental, vision, PTO, FSA program, and 401(k)
• Full-time, direct hire role with guaranteed starting salary of $100-125K + commission!

What You’ll Do:

• Relationship Management: Become your client’s go-to point of contact, listening to their needs, building a relationship, and creating confidence in Omega’s services
• Project/Incident Management: Coordinate with teams to ensure project deliverables are met, manage client expectations, and ensure timely resolution of escalated service issues
• Technical Consulting: Act as a trusted advisor, develop technology plans and budgets tailored to each client’s business risks and goals
• Strategic Planning: Conduct regular reviews and strategic planning sessions to align technology solutions with customer goals, driving both customer retention and revenue growth

Required Skills:

• Basic understanding of IT infrastructure, Windows Server, Storage, Hypervisors and Connectivity
• High-level knowledge of networks, protocols, wireless, and firewalls
• Ability to effectively review solutions for Backup, Disaster Recovery, Anti-Virus, and Security Standards (existing as well as emerging) with customers
• Experience with Remote Desktop Services and Virtual Desktop infrastructure; advantages and challenges
• Passion for professional relationships, meeting client needs, and problem-solving with a team
• Positive mentality, affinity for giving/receiving respectful feedback, and comfortability changing tasks rapidly
• Prior MSP experience strongly preferred – if you’ve been a vCIO, account manager, client success manager, technical account manager, or salesperson at an MSP, this could be a great fit!

Ready to Apply:

• Apply with your resume
• Prioritized consideration will be given to candidates who get a head-start on our application process here: https://www.ondemandassessment.com/link/index/JB-TAX9I1RO0?u=1047336