Technical Account Manager - Applied Tech

Description

The Technical Account Manager plays a crucial role in driving the growth, satisfaction, and retention of clients in all key markets. The position straddles the gap between Strategic Business Advisors and Technology Strategists in client engagements where an in-depth technical strategy may not be needed or desired. Technical Account Managers collaborate closely with Strategic Business Advisors to support planning, selling and general client relationship development.  

We are looking for talent who are physically located in the Madison/Milwaukee area to support our clients. While this is a great opportunity to gain more experience with the Technical Account Manager role at Applied Tech, you will also be able to work from home, M-F.

Key Responsibilities

Client Relationship Development & Satisfaction

· Work with clients to develop an understanding of the business, needs, stakeholders, and more to ensure a strong relationship.

· Develop strong rapport with clients and stakeholders based on their needs and expectations, maintaining a consistent channel of communication.

· Be a strong “voice of the client” and have a continuous understanding of their satisfaction levels and how likely it is that they would recommend Applied Tech.

· Continually promote and validate the value of Applied Tech throughout ongoing interactions.

· Partner with Applied Tech departments and stakeholders to represent and champion the client's experiences, challenges, and needs.

Technology Risk Management

· Identify opportunities to improve the security and/or effectiveness of client IT environments.

· Partner with clients on compliance- and audit-related activities to ensure effective and timely completion of and resolution of compliance needs.

· Identify and communicate security risks/resolutions to client based on decisions relating to execution of technology plans.

Recurring Revenue Management

· Understand and audit key client performance metrics.

· Partner with Strategic Business Advisors on client agreements (new business + renewals), forecasts, and pipeline development.

· Understand and communicate client profitability with various company stakeholders to determine if any immediate or future actions need to be taken to support over/under performance of client agreements.

Compensation

Exempt $50,000 annual salary with the opportunity for additional incentive compensation pay.

Qualifications

· Bachelor's degree in business, technology, or a related field; MBA or advanced degree preferred.

· 1+ years of experience in sales, client success, or a related role within the technology consulting or service industry.

· Strong strategic thinking and problem-solving skills, with the ability to translate client needs into actionable strategies.

· Excellent communication, negotiation, and interpersonal skills.

· Experience with CRM software and data analysis tools.

· Ability to travel as needed to meet with clients and support sales activities.

Soft Skills

Supervision/Autonomy

Able to independently set direction and scope of work. Able to evaluate the work of others and make decisions that affect personal or team productivity within a well-defined area of responsibility.

Planning/Organization

Able to organize incoming requests for work from multiple sources and plan projects without well- defined goals, maintaining day to day productivity with few requests for help.

Process Management

Understands and follows established processes. Able to adapt to ongoing changes in processes,

priorities, tasks, and workload. Able to help develop and define processes and process improvement for Applied Tech.

Communication

Strong written and verbal communication skills. Demonstrates clear and professional written communication that conveys confidence and competence. Able to explain complicated concepts with poise to large groups.

People Skills/Conflict Management

Strong interpersonal skills for effective interaction with clients, third parties, and teammates. Able to demonstrate confidence in high-pressure situations and resolve conflicts.

Physical Requirements

· Ability to use computers daily in an interactive manner for extended periods of time, possibly exceeding 8 hours per day.

· Ability to sit for an extended period.

· Ability to frequently and accurately communicate with employees, customers, and vendors in person, via the telephone or by email.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as requested to meet the ongoing needs of the organization.