Technical Account Manager I - AccelByte
Richmond, VA
About the Job
At AccelByte, our mission is to empower game creators by providing them with the backend platform and tools required to make scalable, reliable AAA-quality games. The company was founded in 2016 by industry veterans who have engineered online systems for some of the largest game and distribution platforms in the world including Fortnite, Epic Store, Xbox Live, PlayStation Network, and EA Origin. We are backed by top investors including Softbank, Sony Interactive Entertainment, Galaxy Interactive, NetEase, and Krafton. Our latest Series B funding has firmly solidified our place as a top player in the gaming industry. AccelByte's talent has decades of experience building and shipping some of the largest game and distribution platforms in the world.
We believe that the best companies empower employees to make decisions, obsess about the best user experience, and are not afraid to make and learn from their mistakes. Our culture is based on humility, openness to feedback, drive, and collaboration, which we feel results in the best performing teams. As a company that values diversity, inclusion, and employee growth, our employees have opportunities to work with and learn from teams all over the world. We offer competitive salaries, a full range of health benefits, social activities, career growth opportunities, and an amazing team. Come join us!
Position Summary
As an Account Manager, your role focuses on enhancing client engagement and nurturing key client relationships. You'll be pivotal in understanding and addressing client needs, ensuring their satisfaction, and fostering long-lasting relationships. This position blends client engagement with technical acumen and project coordination skills.
Essential Functions/Responsibilities
The Account Manager is accountable for the following functions and responsibilities:
- Collaborate with the Sales team to facilitate a seamless onboarding process for new clients, ensuring a clear understanding of their objectives, requirements, and expectations.
- Work closely with our technical teams, including solutions architects and engineers, to design and propose solutions aligned with the client's technical needs and project objectives.
- Cultivate strong, enduring relationships with clients, serving as their primary point of contact and trusted advisor for all AccelByte solutions.
- Act as a bridge between clients and technical teams, ensuring effective communication and that client needs are met throughout the project lifecycle.
- Collaborate with clients to collect and document their technical requirements, ensuring alignment with our capabilities and offerings.
- Manage and coordinate projects, including timelines, milestones, and deliverables, to ensure the successful implementation of solutions.
- Maintain regular and clear communication with clients, providing updates on project progress, technical advancements, and industry trends.
- Address client concerns or technical issues promptly, collaborating with technical teams to find effective solutions.
- Lead contract renewals and negotiations to establish long-term, mutually beneficial relationships with clients.
- Perform other duties as assigned.
Qualifications/Experience Required
- Bachelors or relevant work experience or certification/courses.
- At least 5 years of experience as an Account Manager or in a client-facing role within the gaming or technology industry, with a focus on strategic client engagement.
- Advanced experience in core game development concepts, including milestone definition, industry-standard KPIs, and Metrics.
- Advanced experience in CRM (contact, pipeline management, and actively maintaining good CRM hygiene)
- Advanced experience in engaging in regular communications, managing expectations, and providing transparency to clients.
- Advance experience in AccelByte products and services or similar.
- Advanced experience in Account Planning or Project Management.
- Advanced experience in collaborating and partnering with the sales and marketing teams to develop and execute strategies.
- Basic experience in mentoring, managing, and setting the direction for others.
- Profound understanding of gaming backend technologies and software solutions.
- Exceptional communication and interpersonal skills at a strategic level.
- A high level of technical aptitude and the ability to understand and communicate complex technical concepts with ease.
- A deeply rooted customer-centric mindset combined with a passion for consistently delivering exceptional client experiences.
- Advanced problem-solving and negotiation abilities at a strategic level.
- Advanced project management skills and the ability to coordinate cross-functional teams on strategic initiatives.
- Eagerness to learn new tools and technologies.
- Proficiency in written and verbal English language.
- Flexibility to adjust to work routines/schedules, as required, to meet the needs of the company and the expectations of customers.
AccelByte Inc is an Equal Employment Opportunity Employer, all qualified candidates and applicants will receive consideration for employment without regard to race, religion, gender, national origin, sexual orientation, marital status, age, or disability. Our culture is innovative and inclusive, and we value our people the highest.
Please visit our career page for a complete listing of our open positions https://accelbyte.io/careers