Technical Account Manager, Google Cloud Consulting - Google
Chicago, IL
About the Job
Minimum qualifications:
- Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
- 8 years of experience in a customer-facing role working with stakeholders, motivating customer technical implementations or transformation programs.
- Experience in supporting customers in cloud operations (e.g., launch and capacity planning, product release management), technical support, escalation management, or Information Technology (IT) consulting.
Preferred qualifications:
- Master’s degree in a Business Administration, Management, Technical, or Engineering field.
- Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver solutions.
- Experience in translating business requirements into technological solutions.
- Experience in application or workload migration to public cloud providers.
- Knowledge of Information Technology (IT) operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems or content delivery networks.
- Excellent communication, presentation, problem-solving, and client management skills.
About the job
In this role, you will help customers to successfully adopt Google Cloud products. You will direct the successful adoption of Google Cloud at organizations, guiding them through the technical facts of their Google Cloud transformation journey. You will manage the successful delivery of Cloud Consulting engagements to motivate customer adoption of Google Cloud services. You will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically dispersed team.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $132,000-$196,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Responsibilities
- Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
- Advocate for customer needs in order to overcome adoption blockers and motivate new feature development. Direct across multiple work streams and teams to maintain customer momentum.
- Develop relationships with stakeholders to understand customer’s business, develop roadmaps, and direct quarterly business reviews and executive sessions to better understand business and technical needs.
- Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues or escalations to resolution.
- Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.