Technical Account Manager (for Medical Device Manufacturers) - Sternum

About Sternum

Sternum is on a mission to make every “limited” device autonomous and smart. We are building the infrastructure of every smart device around us, from medical devices to roads to railway systems. We do that by breaking the boundaries of possibility within the realm of embedded/IoT edge device limits and bringing self-protection and instrumentation-based data visibility and analytics to any device, from any sector, at any stage of the product life cycle.

Building a product that enterprises and security leaders NEED and developers LOVE is what makes working at Sternum a unique mission that is shaping our future connected world.

As a Technical Account Manager (TAM), you will work closely with our customers—are manufacturers of connected medical devices—on several levels: build technical relationships with them, help them maximize the value and ROI of Sternum, collaborate on custom use cases oriented to unique business issues of the customer, and troubleshoot problems, either individually or in concert with Sternum R&D. As an individual, you will be the go-to person for questions, able to resolve them hands on. You will be a source of expertise and not just a conduit. As a trusted advisor, you will inform and train clients in using the product with the goal of enhancing ROI and extending the product’s reach into different disciplines via unique use cases. The TAM will also be the eyes and ears of the company, helping to advise Sales on the customers’ organizational structure and its dynamics, risks of non-renewal or competitive threats, opportunities for additional sales, new product needs, and product gaps.

Qualifications.

• Must-have: Expertise in embedded software/firmware development and practices, processes and ecosystem, firmware design and development processes, IDE and toolchain, CI/CD, IoT platforms, device communications (HW, SW).
• Must have: Experience designing, developing, or securing connected medical devices with a manufacturer or designer of medical devices. 
• Must have: Conversant with endpoint cyber security concepts, memory protection, exploit prevention, vulnerabilities and patching, security techniques and products, attack techniques and tactics, hardware and design controls, practices and concepts.
• Must have: Conversant with observability, data analytics, monitoring, anomaly detection, functional and operational use cases for health and performance of medical devices, cloud architectures, predictive maintenance, root cause analysis of malfunctions, and software quality.

• Manage multiple customers and projects at the same time
• Responds in a timely way to product-related inquiries
• Informs and trains clients about products and their use
• Documents customer needs
• Reports customer feedback
• Coordinates with the sales team
• Monitors sales
• Assist customers’ technical requests and take care of any technical issues 
• Assist with POCs
• Always strive to provide exceptional customer experience
• Manage customer expectation and lead them to customer satisfaction
• Make sure all deliverables arrive in good order, on time, and fulfill customers’ requirements
• Take initiatives in identifying growth opportunities
• Collaborate with our team to achieve sustainable growth

• Professional behavior and presentation
• Minimum 3 years of experience as a technical account manager, Pre/Post Sales or Professional Services engineer and 5 years as a developer of embedded systems or IoT devices or platforms
• Bachelor’s degree in Computer Science or comparable field
• Strong communication and interpersonal skills
• Good at multitasking and identify the right priority for the different tasks
• Familiar with sales software
• Location: Minneapolis or St Paul, Minnesota; Presence expected at customer site
• Travel 40%