Technical Account Manager - HarperDB, Inc.

About HarperDB

HarperDB is a new type of development technology that combines distributed database, cache, application, and streaming systems into a single process. By collapsing the stack from multiple systems into one, we bypass costly serialization and latency-inducing network hops so that services are more performant and lower cost than ever before possible. Simply put, HarperDB is a better way of building enterprise technology services when performance, cost, and simplicity at scale matter. Join our passionate team in building a better future for development teams of all sizes. 

Job Description

As a Technical Account Manager at HarperDB, you will be the primary technical point of contact for a set of strategic customers. You will work closely with customers to understand their technical needs, provide technical guidance, and resolve technical issues. You will also work with the engineering team to identify and prioritize customer requirements, and to advocate for customer needs within the organization.

Responsibilities

• Build strong relationships with key technical decision-makers at customer accounts.
• Provide technical guidance and support to customers.
• Troubleshoot and resolve complex technical issues.
• Identify and prioritize customer needs.
• Advocate for customer needs within the organization.
• Track and manage customer issues and requests.
• Provide regular updates to customers on the status of their issues and requests.
• Work with the engineering team to develop and deliver solutions that meet customer needs.
• Provide off-hours customer support as needed, including nights and weekends, such as joining emergency calls and flagging urgent issues to our team as needed, especially during periods of high demand or while our formal support team is being established.

Qualifications 

• Strong technical background, including experience with databases, SQL, and NoSQL.
• Experience with technical account management for large, enterprise customers. 
• Ability to understand and explain complex technical concepts to a non-technical audience.
• Familiarity with use cases such as GraphQL, MQTT, caching and real-time messaging.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Bonus Qualifications:

• Experience with visualization tools (e.g., Grafana, InfluxDB) is a plus. 
• Prior experience with HarperDB or similar distributed database solutions.

Why Join Us

• Competitive salary and benefits package commensurate with experience.
• Opportunity to work on cutting-edge technology and make a real impact.
• Fast-paced, dynamic, and collaborative work environment.
• Be part of a passionate team that's revolutionizing the database landscape.

If you're a motivated self-starter who thrives in a fast-paced environment and shares our values of transparency, authenticity, and empowerment, we want to hear from you!

Interview Process

• 1st Stage: 30 minute Zoom screen with a member of our Operations Team.
• 2nd Stage: 45 minute Zoom conversation with two members of HarperDB Delivery Team. 
• 3rd Stage: Meet with additional members of our team to discuss further interview questions. Typically about 60-90 minutes, on Zoom.
• 4th Stage: 30 minute Zoom conversation with HarperDB Co-Founders.