TECH SVCS - IT Lab Computing Support Specialist - Eclaro

IT Lab Computing Support Specialist Job Number: 25-03381 Be part of a company that delivers life-changing healthcare solutions. ECLARO is looking for a IT Lab Computing Support Specialist for our client in Summit, NJ. ECLARO’s client is a leader in the Biopharmaceutical Industry, providing quality, innovative, and affordable medicines that make a difference in the lives of patients all over the world. If you’re up to the challenge, then take a chance at this rewarding opportunity! Position Overview: This role is essential in providing comprehensive support for laboratory IT environments, which are integral to our Cell Therapy Operations. The ideal candidates will be responsible for supporting both software and hardware systems connected to laboratory instruments, managing user access, and ensuring the smooth operation of lab computing systems. Responsibilities: Provide technical support for customer laboratory IT environments, including operating systems, desktop hardware, peripherals, and instrument-controlled software. Manage the on-boarding, retirement, and relocation of lab equipment and computers. Implement and monitor Windows-based security measures, including user/group permissions, file/folder permissions, group policies, and local security policies. Act as the primary technical support contact for instrument vendors, facilitating repairs and troubleshooting instrument-related computer issues. Escalate complex issues to the client infrastructure teams as necessary. Provide technical support for new system validations and change management efforts. Create and maintain a physical inventory of lab equipment, PCs, software, and other specified information. Handle user access management tasks, including adding, modifying user roles, and resetting passwords. Follow Standard Operating Procedures (SOPs) and work practices meticulously to ensure compliance with GMP Requirements. Provide Audit Trail Reports as needed. Qualifications: Experience: Previous experience in IT support, particularly in a laboratory or research environment, is highly desirable. Technical Skills: Proficiency in managing Windows operating systems and desktop hardware and the ability to solve complex IT related issues. Security Knowledge: Strong understanding of Windows-based security, including user/group permissions and local security policies. Communication Skills: Excellent communication skills to effectively liaise with clients, vendors, and internal teams. Problem-Solving: Strong troubleshooting skills and the ability to escalate issues appropriately. Education: Bachelor’s degree is preferred. If hired, you will enjoy the following ECLARO Benefits: 401k Retirement Savings Plan administered by Merrill Lynch Commuter Check Pretax Commuter Benefits Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO If interested, you may contact: Sofia Dela Torre Sofia.DelaTorre@eclaro.com (332) 206-0779 Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.