Tech Support Specialist at Avinya Infotech
Chicago, IL 60606
About the Job
The On-site Technology Support (OSTS) Technician provides high-level technical support, guidance and advice to EY personnel in one or more of the following areas: networking, telecommunications, and/or high-level technical support - in accordance with Firm policy. The candidate should have a background performing in person support in a highly professional environment and possess very strong customer interfacing skills.
Responsibilities:
- Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues.
- Laptop troubleshooting, maintenance and administration.
- Apple MacBook support and troubleshooting.
- Apple iOS and Android device support; setup and configuration.
- Knowledge and understanding of HP, Xerox and Canon print devices.
- Anticipate and respond to complex technology support issues.
- Strong knowledge and understanding of Win10, Office 365.
- Instant Messaging tools; TEAMs.
- Excellent customer service skills, meeting with users in person to resolve complex technology issues.
- Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.
To qualify, candidates must have:
• Degree in Computer Science or a related discipline; or equivalent work experience in IT Support
• Approximately 1-3 plus years of experience in support of IT products
• Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
• Excellent interpersonal, communication and organizational skills
• Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment
• Able to work effectively with high level customers and other management personnel
• Excellent Customer Service skills.