Tech Support I - Spherion

Spherion Gainesville, FL has a client looking for a Tech Support I to be responsible for facilitating the best support to our clients by both monitoring and managing incoming client requests so they can be triaged and then dispatched to the appropriate team. This role is primarily customer service and managing ticket data. You should have excellent computer operation skills and basic understanding of terminology for computer and phone systems. Let's get to work.

Direct Hire Opportunity!
Gainesville, FL
Schedule: FT, hours based on business needs
Salary: $21 - 26/hr DOE
Please email your resume to Lou Carlton: loucarlton@spherion.com

Responsibilities:
- Respond to requests for technical assistance in person, via phone, chat or email
- Troubleshoot computer, VoIP and basic network problems
- Research solutions using available information resources
- Advise users on appropriate actions and best practices
- Follow internal documentation and standard operating procedures
- Stay current with system information changes and updates
- Setup new workstations/laptops/mobile devices
- Train users as necessary to use hardware and or software
- Provide basic Active Directory user administration
- Be part of an On-Call rotation
- Identify and escalate situations requiring urgent attention
- Provide excellent written documentation and properly communicate escalations
- Liaison with 3rd party vendors to support the customer
- Adapt quickly to changing responsibilities
- Take ownership of other projects as assigned
- Inform management of recurring issues
- Other duties as assigned

Working hours: 8:00 AM - 5:00 PM

Skills:
- 1+ years experience providing outstanding customer technical support preferred
- CompTIA A+, CompTIA Net+ or/ Cisco CCNA preferred. Ability to obtain these certifications within an allotted time frame if not currently certified

Education:
High School

Experience:
1-4 years

Qualifications:
- High school diploma or equivalent
- Working knowledge of fundamental operations of Windows 10 OS and up / Windows
Server 2012 OS and up and Microsoft O365 products
- Understanding of basic network concepts
- Interpersonal skills: telephony, communication, active listening, and customer care
- Ability to adapt to changes quickly and think outside the box
- Ability to learn and understand of all key services for which support is being provided, as well as support tools, techniques, and how technology is used to provide services


Benefits after qualifying periods:
- Health insurance
- Dental insurance
- SIMPLE IRA plan

Are you ready to start your next career? Please click here https://www.spherion.com/apply/75796/ to apply or call us at 352-378-2300 to inquire about our job opportunities.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).