Tech Support - Desktop, Field Services - Resource Logistics, Inc.

Top Qualifications:
1. 1-3 years of experience in desktop, laptop and smart phone troubleshooting
2. Experience with Android and Apple IOS support
3. Must be able to lift up to 70 pounds

Job Summary:
The candidate will provide onsite IT support to over 90 sites and 6,500 users in Los Angeles and Orange County, CA. The project includes daily operational support and IT Tier 2 end-user device support.
" Must have a valid driver s license, car insurance and dependable vehicle
" Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
" Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
" Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
" Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
" Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure

Experience: 5 to 6 years

Required Skills:
" Service Desk
" Desktop Support (Remote)
" Field Services

Responsibilities:
" Provide onsite IT support to over 90 sites and 6,500 users in Los Angeles and Orange County, CA.
" Deliver daily operational support and IT Tier 2 end-user device support.
" Must have a valid driver's license, car insurance, and a dependable vehicle.
" Provide in-person corporate office and clinic onsite support for end-user IT desktop support services.
" Support laptops and desktops for Windows devices, including software installations and end-user data migrations.
" Exhibit behavior and communication skills that demonstrate a commitment to superior customer service, including quality, care, and concern with every internal and external customer.
" Coordinate with internal IT resources and external vendors on small-scale application and hardware upgrades or installations.
" Ensure proper ticket communication protocol, including announcing arrival, work performed, status, and departure.