Tech Specialist (Mid-Level ) - Rocky Mountain ATV, Inc.

Rocky Mountain ATV/MC has an exciting opportunity for a Tech Specialist (Mid-Level) to join our Brands department.

For over 35 years, Rocky Mountain ATV/MC has grown to become one of the world's largest providers for power-sport enthusiasts - having the largest selection of riding gear and parts available. Rocky Mountain ATV/MC is not just a distributor, we are also gear testers, product developers, manufacturers of off-road parts/components, and one of the motorsports industries leading resources for instruction and demonstration.

There has never been a better time to start your career with us! In 2021, Rocky Mountain ATV/MC became a 100% Employee-Owned Organization. Come join us as an Employee-Owner and work with the best in a fast paced, exciting industry. Do you love motorsports? Do you want to work for a company with a fun and rewarding environment? Rocky Mountain ATV/MC is that company, we are comprised of motorsports enthusiasts just like you. We currently have amazing opportunities for dynamic and dependable individuals who want to share their passion and experience. GET READY.

As a colleague at Rocky Mountain ATV/MC, you can enjoy benefits and perks including:

• Employee Stock Ownership Program (ESOP)
• Competitive compensation with regular bonuses
• Excellent tuition reimbursement, graduation bonus and ZERO interest education loans for all employees
• Delicious onsite cafeterias with subsidized meals
• Excellent Medical, Dental, Vision, and Voluntary Life insurance plans
• 401K with company match
• PTO and holiday pay
• Wellness programs and subsidized local gym membership
• Motorsport and wellness race/participation reimbursements
• Generous employee discount on thousands of products
• Career advancement, professional development, and opportunities to grow

Job Summary:

Mid-level Tech will work with Customers directly to help solve issues of varying degrees of difficulties. The Mid-level tech will work closely with the Senior Techs to solve listing or product errors to build experience. They will also work in a mentoring role to the Junior Techs. The Mid-level Tech is responsible for getting quick and accurate information to our customers through Live Chat, Q&As and Phone calls with the CSRs.

What you will do in this role:

• Tech Emails- Work with customers directly, with all issues that are brought to us. Mentor the Junior Techs to help them build experience and knowledge as they work on emails
• Product Research- Accomplish in-depth product listing research to find listing and/or product issues.
• Live Chat- quickly and accurately find answers to Customer inquiries over our Live Chat
• Website Q&A- Provide professional answers to Questions asked on our site
• Tech Line Phones- answer calls from the CSRs to quickly and accurately help them find the answers and products they are looking for
• Other tasks may be assigned

How you will thrive in this role:

• 5+ years of powersports experience
• 1+ years of customer service experience
• 2+ years of mechanical experience (maintenance/accessory part installation proficiency)
• 75% or higher score on Mid-Level Tech Test
• Outstanding problem solving and analytical skills and a willingness to learn
• Excellent interpersonal abilities and enjoy working with people
• Proficient at reading and understanding product install information
• Able to stay organized while multitasking
• Proven ability to accommodate evolving responsibilities and last-minute changes
• Proficient with Typing and Computer based research
• Must be punctual and possess a strong work ethic focused on commitment, pride of work, quality, desire to learn, and dependability
• Must be able to work scheduled hours

Physical Requirements:

Position performance will require the regular physical ability to walk and function in elevation changes by the means of self-propulsion, to include steps, ladders, and varied walking and working surfaces. Ability to negotiate warehouse work areas in a safe manner and behavior. Vision abilities specific to the position will include close vision, peripheral vision, depth perception, and the ability to focus. Performing in this role will require the use of hands to use and handle tools, objects, materials, and controls. Performance requires the frequent ability to sit, talk, hear, stand, climb, balance, stoop kneel, crouch, or crawl. Employee will need to be able to read, write, and understand basics of the English language. Employee may have to lift and/or move up to 25 pounds and up to 45 pounds assisted or if capable.

Equality:

Rocky Mountain ATV/MC is proud to be a company of inclusion, belonging, and fairness. We rely on our colleagues to collaborate, have a voice, and perspective. We embrace everyone and are proud to be an equal opportunity employer that does not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity/expression, veteran status, or genetic information or any other category protected under applicable law.