Tech Service Coordinator | IT Infrastructure - United Regional Health Care

JOB DESCRIPTION

Summary of Essential Functions

Responsible for the implementation and utilization of information systems. Assist the manager in planning, leading, and directing others to accomplish stated objectives. Performs engineer/analyst role while serving as a working coordinator. This position requires advanced computer skills and continuous learning to improve and broaden skillset and system knowledge. This individual must have a broad understanding of systems, system integration, and IT methodologies used to support a modern healthcare environment. This position has management responsibilities and completes projects through leadership of others for whom it has line responsibility.

Educational Requirements

• High school diploma or equivalent required.
• University degree in Healthcare, Computer Science, Management Information Systems, or related subjects preferred, not required. Work experience may be considered as a substitute for degree.
• Must be able to communicate effectively in English, both verbally and in writing.

Knowledge/Skills/Abilities

• Experience in healthcare, business or operation setting or functional and/or systems build/integration and reporting experience.
• Knowledge and skills necessary to provide comprehensive support for systems/applications.
• Skilled in communicating positively with end users, other analysts, management, and customers.
• Experience managing projects with proven ability to lead meetings, prioritize, resolve conflicts, maintain issues lists, and manage a project plan to completion.
• Demonstrate workflows and ability to research, analyze, and thoroughly understand end user workflows, and use this knowledge to build and configure systems which improve processes and add efficiencies.
• Must be able to effectively lead others to accomplish specific goals and outcomes as directed.
• May be asked to cross-train in other disciplines as needed.
• Experience leading large and complex projects.

Physical Requirements

• Primarily work 8 to 5 Monday - Friday; may be asked to work additional hours as needed, including weekends.
• Take on-call rotation as assigned and be available during rotation as needs arise.
• May be expected to lift over twenty-five (25) pounds.
• Ability to distinguish between numbers and symbols.
• Hand-eye coordination and manual dexterity with substantial movement of wrist and/or fingers. Walking and climbing to accomplish tasks.
• Corrected vision and hearing to normal or near normal range.
• Extended periods of sitting and/or walking depending on specific duties.

IT Infrastructure Coordinator

Duties and Responsibilities

• Focus on the design, provisioning, maintenance, and management of enterprise IT solutions, including server administration and virtual server administration.
• Administer Microsoft 365 environments, including user management, security settings, and compliance.
• Support application systems assigned with P1 or P2 responsibilities.
• Deliver solutions through the entire system development lifecycle (requirements, design, build, test, deploy, and support).
• Develop and maintain functional specifications and operational process flows or other necessary documentation for approved system enhancements or modifications.
• Provide technical resources to identify, analyze, prioritize, and resolve complex issues.
• Produce and provide analysis through reports, dashboards, and analytic tools to management.
• Assist in the development of budget documents and tracking of multi-year contracts to aid the Manager in budget development.
• Collaborate with operational leaders, user groups, and key stakeholders to review and prioritize system enhancements and upgrades.
• Work with end users ensuring proper system performance and that systems are meeting their expectations.