Tech Product Manager – Corporate Technology (Servicenow) at BJ's Wholesale Club
Marlborough, MA 01752
About the Job
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.
The Benefits of working at BJ’s
• BJ’s pays weekly
• Eligible for free BJ's Inner Circle and Supplemental membership(s)*
• Generous time off programs to support busy lifestyles*
o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
• Benefit plans for your changing needs*
o Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending
• 401(k) plan with company match (must be at least 18 years old)
*eligibility requirements vary by position
**medical plans vary by location
Tech Product Manager – Corporate Technology (ServiceNow)
Who You Are:
- Experienced in product management within complex retail environments
- Strong understanding of Corporate Technologies processes, and systems (ServiceNow, SharePoint, etc.)
- Skilled at leading, driving, managing stakeholder expectations, planning and estimating the level of effort required to deliver product initiatives from concept to launch
- Adept at collaborating with engineering, platform teams, and stakeholders.
- Effective at prioritizing budgets and resources
- Demonstrated ability to own projects, think big and influence across all levels of an organization
Role Overview:
- Establish and execute the strategy for Corporate Technology Products such as ServiceNow, SharePoint Intranet, etc.
- Align products with Technology, Human Resources, Shared Services, Supply Chain, Merchandising, Procurement, Legal and Finance strategies using data-driven decisions.
- Focus on optimizing Corporate Technologies contributions to increase process performance across Enterprise.
- Foster relationships across the company to enhance Corporate Technologies capabilities
Key Responsibilities:
- Partner with key stakeholders to align technology with strategic goals.
- Use data insights to identify opportunities and support decisions.
- Analyze current processes and technology to find improvement areas.
- Create a strategic roadmap and manage product backlogs.
- Lead team in alignment to business strategy, roadmap, and platform governance.
- Lead development, deployment, and optimization of Corporate Technology products.
- Partnering with service providers, providing feedback and leading service provider development and support teams.
- Define and measure KPIs for product adoption and performance.
- Promote cross-departmental collaboration.
Requirements:
- Proven product management experience in retail.
- BA/BS in Engineering, Business, Marketing, or related field.
- 5+ years in technology product management for Corporate system technologies or related fields.
- Should have a broad understanding of ServiceNow modules or capabilities to support overall tech strategy
- Previous experience with SharePoint implementations or conversions/transformations
- Experience maintaining and contributing to a backlog of product features
- Agile methodology experience is preferred
- Jira, Kanban and Confluence experience is a plus
- Strong data analysis and decision-making skills.
- Excellent communication and collaboration abilities.
- Effective time management, prioritization, and organizational skills.
- Ability to manage ambiguity and drive organizational change.
Leadership Competencies:
- Strategic thinker with an enterprise mindset, bringing value to all of BJs.
- Influential leader, sometimes without direct authority.
- Clear communicator and proactive problem solver.
- Balances strategic vision with operational excellence.
- Create, lead, manage and develop a high performing team.
In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $122,500.00.
