Tech Area Lead Director – Client Products - The Boston Consulting Group

To realize our digital transformation, we need to transform our products, experiences, processes, technology, and how we operate. Delivering our clients unrivalled experience of exceptional service, value, and flexibility is part of our DNA.

As the Tech Area Lead, you will own the technical value of our business-critical CRM. you will be responsible for leading a team of technical experts and vendors to design, implement, optimise, integrate, and maintain our CRM system powered by Dynamics 365 and the Power Platform suite. You will play a crucial role in aligning technology solutions with business objectives, driving innovation, and ensuring the effective utilization of CRM tools to enhance customer engagement and operational efficiency.

We are currently building a pipeline of Agile experts to enhance our agile capabilities. Therefore, we are looking for people who are passionate about Agile ways of Working and want to spread Scrum ways of working framework within our teams.

To execute this transformation, we need people who can translate business needs into technology assets and decides “how” they are deployed, while owning the technology strategy and expertise development for a certain area of practice.

As a Tech Area Lead, you will be responsible for defining and overseeing the technology tools (powered by Dynamics 365 and Power Platforms), architecture, and roadmap supporting our client account and relationship management services and tools that will enable BCG’s commercial Managing Director and Partners to meet the needs of a rapidly growing firm. This is a new role, and you will be responsible for shaping the team and the technological roadmap.

The Tech Area Lead is a senior technology leader with extensive experience thinking strategically around technology development and mentoring people. Strategically, you will have to oversee key decisions, including whether short-term benefits with long-term technical debt should be pursued over longer development lead time. Additionally, you will be integral in the decision of technical tooling and carry out regular reviews of performance metrics. From a people-management perspective, you will oversee technical personnel, including management of vendors. You will develop a close working relationship with the Portfolio Lead(s) to ensure alignment of technical resources and business priorities. You will inform key stakeholders about the state and direction of the tech strategy adopted by Chapter Leads, Product Owners, and other stakeholders. You will mentor the people around you and drive collaboration and knowledge sharing to benefit your area and the broader organization.

This role will oversee development and operations activities as well as perform all other related tasks, such as:

• Provide strategic direction and oversee the implementation, integration and customization of CRM solutions using Dynamics 365 and Power Platform components, ensuring alignment with business objectives and best practices.
• Lead the integration of CRM applications with other systems and platforms, optimizing data flow and interoperability to enhance customer engagement and operational efficiency.
• Drive innovation in CRM capabilities, leveraging emerging technologies and features to deliver best-in-class solutions that meet the evolving needs of our clients and business stakeholders.
• Partnering with the Client Team lead to define roadmaps and priorities for the technology portfolio
• Managing the Client technology budget and lead the creation of business cases necessary to secure funding for future initiatives
• Managing and coaching the team of engineers, technical specialists, and architects -- and introducing new technologies and practices as needed
• Ensure adherence to firm-wide technology standards, and adapting them to suit portfolio's needs
• Leading technical analysis of both packaged software solutions and custom-built applications
• Advocating for release management and automation best practices
• Ensuring proper root cause analysis and remediation is executed during any incidents or outages
• Working with vendors to augment team capacity and knowledge; partnering with them to continuously improve quality, agility and outcomes