Tech Application Support - The Computer Merchant, Ltd
Boston, MA 02210
About the Job
JOB TITLE: Technical Application Support
JOB LOCATION: Remote
WAGE RANGE*: 20 - 28/ hour
JOB NUMBER: 193763
REQUIRED EXPERIENCE:
Windows; Active Directory; Batch; Batch processing Automation; Monitoring Automation.
• Control M
• Autosys
• Tidal
• Or any other Major Job Scheduling applications.
JOB DESCRIPTION
BA/BS degree in a technical or analytical discipline such as computer science, information technology, engineering, science, economics, mathematics, or statistics required.
A minimum of 2-5 years of progressively responsible, relevant experience, preferably in customer facing roles.
Proven customer focused mindset and excellent customer service skills Excellent interpersonal, verbal, and written communication skills Aptitude for technical troubleshooting Ability to succeed in a mission critical, technical, customer service and support environment Ability to work effectively with internal departments and external vendors to resolve client issues General familiarity with Windows administration, networking, and databases preferred Exposure to electronic trading systems, FIX protocol, financial software applications, or other enterprise business software desirable, but not required Salesforce administrator or related experience desirable, but not required Ability to manage multiple, simultaneous priorities.
Proven organizational skills with attention to detail.
Ability to achieve results without close supervision. Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team.
Demonstrated practical, hands-on, "can-do” approach, and the ability to work efficiently and creatively. Strong analytical and problem-solving skills. Travel unlikely to be required. Flexibility with schedule and ability to work beyond regular business hours with periodic off hours support required.
1. Good communications
2. Experience Supporting Financial Application. If not financial then any application.
3. Excellent work Ethics
4. Enterprise Scheduler experience is a plus
Equal Opportunity Employer Veterans/Disabled
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
JOB LOCATION: Remote
WAGE RANGE*: 20 - 28/ hour
JOB NUMBER: 193763
REQUIRED EXPERIENCE:
Windows; Active Directory; Batch; Batch processing Automation; Monitoring Automation.
• Control M
• Autosys
• Tidal
• Or any other Major Job Scheduling applications.
JOB DESCRIPTION
BA/BS degree in a technical or analytical discipline such as computer science, information technology, engineering, science, economics, mathematics, or statistics required.
A minimum of 2-5 years of progressively responsible, relevant experience, preferably in customer facing roles.
Proven customer focused mindset and excellent customer service skills Excellent interpersonal, verbal, and written communication skills Aptitude for technical troubleshooting Ability to succeed in a mission critical, technical, customer service and support environment Ability to work effectively with internal departments and external vendors to resolve client issues General familiarity with Windows administration, networking, and databases preferred Exposure to electronic trading systems, FIX protocol, financial software applications, or other enterprise business software desirable, but not required Salesforce administrator or related experience desirable, but not required Ability to manage multiple, simultaneous priorities.
Proven organizational skills with attention to detail.
Ability to achieve results without close supervision. Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team.
Demonstrated practical, hands-on, "can-do” approach, and the ability to work efficiently and creatively. Strong analytical and problem-solving skills. Travel unlikely to be required. Flexibility with schedule and ability to work beyond regular business hours with periodic off hours support required.
1. Good communications
2. Experience Supporting Financial Application. If not financial then any application.
3. Excellent work Ethics
4. Enterprise Scheduler experience is a plus
Equal Opportunity Employer Veterans/Disabled
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Source : The Computer Merchant, Ltd